Swift Trust and Temporary Team Performance:The Role of Shared Mental Models and Team Interdependence

Abstract

Abstract:

Lack of trust usually leads to poor performance of a temporary team (e.g., a new product development team). How and under what conditions to enhance a temporary team's performance through swift trust is a critical question for both academia and practitioners as it is under-examined in the extant literatures. To address this research gap, we set a theoretical model examining the effect of swift trust on a temporary team's performance, as well as the mediating effect of shared mental models and the moderating effect of team interdependence. A total of 234 team members from different new product development teams are investigated. The result of hierarchical regression indicates that swift trust positively influences a temporary team's performance. Two types of shared mental models, i.e. task-based and team-based, mediate the relationship between swift trust and temporary team performance. Team interdependence negatively moderates the relationship between team-based mental model and temporary team performance, while positively moderates the relationship between task-based mental model and temporary team performance. The theoretical contributions and managerial implications are discussed.

Key words: temporary team, team performance, swift trust, shared mental models, team interdependence, new product development

Xu Ke, Han Yuqing, Yu Xiaoyu, Wang Wei. Swift Trust and Temporary Team Performance:The Role of Shared Mental Models and Team Interdependence[J]. , 2016, 28(9): 238-249.

References

[1] Volberda H. W., van der Weerdt N., Verwaal E., et al. Contingency Fit, Institutional Fit, and Firm Performance:.Metafit Approach to Organization-Environment Relationships[J].Organization Science, 2012,23(4):1040-1054
[2] Lundin R. A., Sderholm A. Studying Organizations as Temporary[J].Scandinavian Journal of Management, 2003,19(2):233-250
[3] Michell K., Bowen P., Cattell K. Modeling the Design Team as.Temporary Management Structure: Reality versus Theory[J].Australasian Journal of Construction Economics and Building, 2012,7(1):19-28
[4] Zhou Y., Wang E. Shared Mental Models as Moderators of Team Process-Performance Relationships[J].Social Behavior and Personality: An International Journal, 2010,38(4):433-444
[5] Dionne S. D., Sayama H., Hao C., et al. The Role of Leadership in Shared Mental Model Convergence and Team Performance Improvement: An Agent-Based Computational Model[J].The Leadership Quarterly, 2010,21(6):1035-1049
[6] 武欣,吴志明.团队共享心智模型的影响因素与效果[J].心理学报, 2005,37(4):542-549
[7] LePine J. A., Piccolo R. F., Jackson C. L., et al.A Meta-Analysis of Teamwork Processes: Tests of.Multidimensional Model and Relationships with Team Effectiveness Criteria[J].Personnel Psychology, 2008,61(2):273-307
[8] Goodman R. A., Goodman L. P. Some Management Issues in Temporary Systems:.Study of Professional Development and Manpower-The Theatre Case[J].Administrative Science Quarterly, 1976,21(3):494-501
[9] 钱焱,刘洪.论构建临时团队的快速信任机制[J].南京师大学报(社会科学版), 2007,(3):71-75
[10] Tett R. P., Burnett D. D.A Personality Trait-Based Interactionist Model of Job Performance[J].Journal of Applied Psychology, 2003,88(3):500-517
[11] Hirschfeld R. R., Jordan M. H, Feild H. S., et al. Becoming Team Players: Team Members' Mastery of Teamwork Knowledge as.Predictor of Team Task Proficiency and Observed Teamwork Effectiveness[J].Journal of Applied Psychology, 2006,91(2):467-474
[12] Jones G. R., George J. M. The Experience and Evolution of Trust: Implications for Cooperation and Teamwork[J].Academy of Management Review, 1998,23(3):531-546
[13] Senior B., Swailes S.A Comparison of the Belbin Self-Perception Inventory and Observer's Assessment Sheet as Measures of an Individual's Team Roles[J].International Journal of Selection and Assessment, 1998,6(1):1-8
[14] Jehn K. A., Mannix E. A. The Dynamic Nature of Conflict:.Longitudinal Study of Intragroup Conflict and Group Performance[J].Academy of Management Journal, 2001,44(2):238-251
[15] Scott S. C., Lane V. R.A Stakeholder Approach to Organizational Identity[J].Academy of Management Review, 2000,25(1):43-62
[16] Müller R., Turner R., Andersen E. S., et al. Ethics, Trust, and Governance in Temporary Organizations[J].Project Management Journal, 2014,45(4):39-54
[17] 许科,赵来军.临时团队成员内群体认同对合作行为的影响—一个被调节的中介模型[J].软科学, 2012,26(10):116-120
[18] 王艳,朱洲.临时团队的知识共享问题研究—以快速信任为研究视角[J].中国管理信息化, 2010,13(6):109-111
[19] 褚建勋,张虎伟,于越.危机应对临时团队的TMS及社会资本研究初探[J].软科学, 2010,24(8):41-47
[20] De Jong B. A., Elfring T. How does Trust Affect the Performance of Ongoing Teams? The Mediating Role of Reflexivity, Monitoring, and Effort[J].Academy of Management Journal, 2010,53(3):535-549
[21] Deutsch M. Trust and Suspicion[J] .The Journal of Conflict Resolution, 1958,2(4):265-279
[22] Kanawattanachai P., Yoo Y. Dynamic Nature of Trust in Virtual Teams[J].Journal of Strategic Information Systems, 2002,11(3/4):187-213
[23] Jarvenpaa L. S., Leidner E. D. Communication and Trust in Global Virtual Teams[J].Organizational Science, 1999,10(6):791-815
[24] Adler T. R. Swift Trust and Distrust in Strategic Partnering Relationships: Key Considerations of team-Based Designs[J].Journal of Business Strategies, 2007,24(2):105-121
[25] Mat N., Jantan M. Trust and Coordination in Cross-Functional New Product Development (NPD) Teams and the Effects on New Product Development Performance: The Malaysian Perspective[J].International Journal of Management.Innovation, 2009,1(2):72-89
[26] Wildman J. L., Shuffler M. L., Lazzara E. H. Trust Development in Swift Starting Action Teams:.Multilevel Framework[J].Group.Organization Management, 2012,37(2):137-170
[27] 肖余春,李伟阳.临时性组织中的快速信任: 概念、形成前因及影响结果[J].心理科学进展, 2014,22(8):1282-1293
[28] Lawler E. J., Thye S. R. Bringing Emotions into Social Exchange Theory[J].Annual Review of Sociology, 1999,25(1):217-244
[29] Costa A. C. Developing and Maintaining Trust upon Different Basis: Implications for Cooperation Monitoring and Performance of Temporary Project Teams[J].International Journal of Psychology, 2004,39(5-6):42-54
[30] Mathieu J. E., Heffner T. S., Goodwin G. F., et al. The Influence of Shared Mental Models on Team Process and Performance[J].Journal of Applied Psychology, 2000,85(2):273-283
[31] 金杨华,王重鸣,杨正宇.虚拟团队共享心理模型与团队效能的关系[J].心理学报, 2006,38(2):288-296
[32] 李卫东,刘洪.研发团队成员信任与知识共享意愿的关系研究—知识权力丧失与互惠互利的中介作用[J].管理评论, 2014,26(3):128-138
[33] 秦开银,杜荣,李燕.临时团队中知识共享对快速信任与绩效关系的调节作用研究[J].管理学报, 2010,7(1):98-102
[34] 冯长利,李天鹏,兰鹰.意愿对供应链知识共享影响的实证研究[J].管理评论, 2013,25(3):126-134
[35] Mayer R. C., Davis J. H., Schoorman F. D. An Integrative Model of Organizational Trust[J].Academy of Management Review, 1995,20(3):709-734
[36] Rao A. N. Trust and Team Performance: Assessing the Moderating Role of Risk in Global Outsourcing Teams[J].International Management Review, 2015,11(1):5-16
[37] 林家宝,鲁耀斌.移动证券用户的初始信任模型研究[J].管理评论, 2011,23(11):59-68
[38] Costa A. C., Roe R. A., Taillieu T. Trust Within Teams: The Relation with Performance Effectiveness[J].European Journal of Work and Organizational Psychology, 2001,10(3):225-244
[39] 王重鸣,邓靖松.虚拟团队沟通模式对信任和绩效的作用[J].心理科学, 2005,28(5):1208-1210
[40] McAllister D. J. Affect-and Cognition-Based Trust as Foundations for Interpersonal Cooperation in Organizations[J].Academy of Management Journal, 1995,38(1):24-59
[41] Yang H., Kang H., Mason R. M. An Exploratory Study on Meta Skills in Software Development Teams: Antecedent Cooperation Skills and Personality for Shared Mental Models[J].European Journal of Information Systems, 2008,17(1):47-61
[42] Waller M. J., Gupta N., Giambatista R. C. Effects of Adaptive Behavior and Shared Mental Models on Control Crew Performance[J].Management Science, 2004,50(11):1534-1545
[43] Andres H. P. Technology-Mediated Collaboration, Shared Mental Model and Task Performance[J].Journal of Organizational.End User Computing, 2012,24(1):64-81
[44] Espevik R., Johnsen B. H., Eid J. Communication and Performance in Co-Located and Distributed Teams: An Issue of Shared Mental Models of Team Members?[J].Military Psychology, 2011,23(6):616-638
[45] Ilgen D. R., Hollenbeck J. R., Johnson M., Jundt, D. Teams in Organizations: From Input-Process-Output Models to IMOI Models[J].Annual Review of Psychology, 2005,56(1):517-543
[46] 吕晓俊.共享心智模型对团队绩效影响的现场研究[J].人类工效学, 2009,15(3):1-5
[47] Hambrick D. C., Humphrey S. E., Gupta A. Structural Interdependence within Top Management Teams:.Key Moderator of Upper Echelons Predictions[J].Strategic Management Journal, 2015,36(3):449-461
[48] 白新文,刘武,林琳.共享心智模型影响团队绩效的权变模型[J].心理学报, 2011,43(5):561-572
[49] Mohammed S., Dumville B. C. Team Mental Models in.Team Knowledge Framework: Expanding Theory and Measurement across Disciplinary Boundaries[J].Journal of Organizational Behavior, 2001,22(2):89-106
[50] 马永远.新产品开发团队时间压力、自省性与创新绩效[J].科学学与科学技术管理, 2015,36(2):139-148
[51] Edmondson A. C., Nembhard I. M. Product Development and Learning in Project Teams: The Challenges are the Benefits[J].Journal of Product Innovation Management, 2009,26(2):123-138
[52] 孙卫,崔范明,李垣.新产品开发团队领导行为、团队效力与团队绩效关系研究[J].管理工程学报, 2010,24(4):36-40
[53] 杨志蓉.团队快速信任、互动行为与团队创造力研究[D].浙江大学博士论文, 2006
[54] Lim B., Klees K. J. Team Mental Models and Team Performance:.Field Study of the Effects of Team Mental Models Similarity and Accuracy[J].Journal of Organizational Behavior, 2006,27(4):403-418
[55] Campion M. A., Medsker G. J., Higgs C. A. Relations between Work Group Characteristics and Effectiveness: Implications for Designing Effective Work Groups[J].Personnel Psychology, 1993,46(4):823-850
[56] Hoegl M., Gemuenden H. Team Work Quality and the Success of Innovative Projects:.Theoretical Concept and Empirical Evidence[J].Organization Science, 2001,12(4):435-449
[57] Nunnally J. C., Bernstein I. C. Psychometric Theory (3rd ed.) [M].New York: McGraw-Hill Higher Education, 1994
[58] James L. R., Demaree R. G., Wolf G. Rwg: An Assessment of Within-Group Inter-Rater Agreement[J].Journal of Applied Psychology, 1993,78(2):306-309
[59] Baron R. M., Kenny D. A. The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations[J].Journal of Personality and Social Psychology, 1986,51(6):1173-1182
[60] Memili E., Welsh D. H. B., Kaciak E. Organizational Psychological Capital of Family Franchise Firms through the Lens of the Leader-Member Exchange Theory[J].Journal of Leadership.Organizational Studies, 2014,21(2):200-209
[61] Ko J., Hur S. The Impacts of Employee Benefits, Procedural Justice, and Managerial Trustworthiness on Work Attitudes: Integrated Understanding Based on Social Exchange Theory[J].Public Administration Review, 2014,74(2):176-187
[62] Peng A. C., Schaubroeck J. M., Li Y. Social Exchange Implications of Own and Coworkers' Experiences of Supervisory Abuse[J].Academy of Management Journal, 2014,57(5):1385-1405
[63] Santos C. M., Passos A. M. Team Mental Models, Relationship Conflict and Effectiveness over Time[J].Team Performance Management, 2013,19(7/8):363-385
[64] De Church L. A., Mesmer-Magnus J. R. The Cognitive Underpinnings of Effective Teamwork:.Meta-Analysis[J].Journal of Applied Psychology, 2010,95(1):32-53
[65] Chen J. Y., Damanpour F., Reilly R. R. Understanding Antecedents of New Product Development Speed:.Meta-Analysis[J].Journal of Operations Management, 2010,28(1):17-33