项目化变革情境下企业如何克服组织惯性的束缚——基于行动研究法的路径与策略分析

摘要/Abstract

摘要：

如何针对不同惯性的特征实施有效克服策略，快速平稳的推进变革进程，以提高灵活性与环境适应性，是科层制企业向项目管理模式转变过程中所面临的难题。本文通过在DXS公司实施六阶段行动研究发现，在项目化变革情景下，科层制管理模式中组织惯性的克服，是一个兼顾各惯性特征及内在联系，以认知惯性的转变为思想核心，以结构惯性的调整为环境基础，以行为惯性的更新实现内化，以新文化惯性的塑造贯穿始终的三阶段过程。各阶段中，针对不同惯性的特征，可围绕组织学习、流程重塑、沟通参与、多元激励与体验式学习及文化重塑五方面，开展知识获取和高层支持与引导两类彼此相互支持促进的活动来有效克服惯性束缚，推进项目化变革进程。研究结论从过程视角深化了组织惯性克服研究，并通过理论与实践的结合，检验并支持了部分现有理论成果，能够为企业项目化变革实践提供更具针对性、有效性的指导。

关键词: 组织惯性克服, 项目化变革, 行动研究

Abstract:

During the process of projectization, bureaucratic organization encounters different inertias with unique characteristics. The success of projectized transformation lies in overcoming bureaucratic inertias effectively, promoting transformation process and improving adaptability and flexibility. This study conducts an action-based research into six stages of DXS Co. Limited. The results indicate that during the process of project transformation, overcoming the organizational inertias formed in bureaucracy-managing mode is a 3-stage dynamic interaction process that reflects the characteristics and inner links of different inertias. We find the three stages are centered around the conversion of cognitive inertia, based on the adjustment of structural inertia, characterized by the renovation of behavioral inertia and run through by the shaping of new culture. In each stage, overcoming strategies, including organization learning, process restricting, communication and participation, multi-incentive mechanism and cultural cultivation, cloud be taken to overcome inertia and divided into two kinds, namely knowledge acquisition activities and high-level support and guide activities. These two kinds support and promote each other. The conclusions, based on both theory and practice, deepen the study of overcoming organizational inertia from the perspective of process, and examine and support some of the existing theoretical results. The conclusions also provide more targeted and effective instructions for enterprises in projectized transformation.

Key words: organizational inertia overcoming, project change, action research

朱方伟, 宋昊阳, 王鹏. 项目化变革情境下企业如何克服组织惯性的束缚——基于行动研究法的路径与策略分析[J]. , 2018, 30(8): 208-223.

Zhu Fangwei, Song Haoyang, Wang Peng. How to Overcome Organizational Inertia in Projectized Transformation Scenario: An Action-based Research on Paths and Strategies[J]. , 2018, 30(8): 208-223.

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