›› 2017, Vol. 29 ›› Issue (6): 129-140.

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A WSR-based Research on the State and Evaluation of Manufacturer's Service Derivatization

Luo Jianqiang, Li Weipeng, Zhao Yanping, Cheng Faxin   

  1. School of Management, Jiangsu University, Zhenjiang 212013
  • Received:2016-04-07 Online:2017-06-28 Published:2017-06-23

Abstract:

Basing on the superior manufacturing resources to provide derivative services has become an important approach for manufacturers to obtain competitive advantage.To solve the defect that manufacturers diversifying into the service sector are currently evaluated only from a single perspective,this paper establishes an analytical framework and evaluation method of service derivatization based on wuli-shili-renli (WSR).The state of manufacturer's service derivatization under the WSR analytical framework is derived.Considering the interaction between the evaluation indexes,this paper builds a WSR-based service derivatization evaluation model using FANP.Finally,an empirical analysis proves that the analytical framework and evaluation method can characterize the service derivatization state of the industry and evaluate the service derivative state of a specific enterprise.The research conclusion has important implications for service-oriented manufacturing to transform.

Key words: service derivative, wuli-shili-renli, state recognition, evaluation analysis