Citizen's Intention to Adopt E-government: An Empirical Study Based on Meta-analysis

Abstract

Abstract:

Citizen's adoption is fundamental for e-government innovation to extend and realize its value. Based on a meta-analysis of relevant empirical researches, this study constructs a conceptual model of influential factors of e-government citizens' adoption and compares the factor difference among 3 types of e-government service by using data collected from 5 cities including Chengdu, Shanghai, Shenyang, Shenzhen and Changsha. The results show that:perceived usefulness, perceived ease of use, compatibility, facilities, trust in government and trust in technology can significantly increase citizens' intention to adopt e-government; relative advantage and trust in government have a significant negative impact on perceived risk. There are some differences in influential factors among 3 types of e-government:perceived ease of use is the most important factor in predicting citizens' adoption of information search and on-line communication services, while perceived usefulness has the strongest positive effect on citizens' adoption of on-line transaction service; relative advantage only has positive influence on citizens' adoption of on-line transaction service; trust in government can improve citizens' adoption of information search and on-line communication services, but it does not has significant effect on citizens' intention to adopt on-line transaction service; the negative effect of perceived risk on citizens' adoption of e-government can only be found in on-line communication services.

Key words: e-government, intention to adopt, meta-analysis, influential factor

Li Yan. Citizen's Intention to Adopt E-government: An Empirical Study Based on Meta-analysis[J]. , 2020, 32(4): 298-309.

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