The Effect of Workplace Friendship on Voice Behavior:A Moderated Mediation Model

Abstract

Abstract:

Increasingly, scholars are aware that workplace friendship may impact on a variety of organizational outcomes in addition to job attitude and job performance. From the micro perspective of individual, the current study explores the relationship between workplace friendship and voice behavior, the mediated role of team-member exchange, and the moderated role of time to join and education. Based on a sample of 407 employees from Shandong, Hebei and Beijing provinces, results show that:(1) workplace friendship positively affects team-member exchange(TMX) and employees' voice behavior; (2) team-member exchange (TMX) positively affects employee's voice behavior and mediates the relationship between workplace friendship and voice behavior; (3) working seniority within the firm moderates the later radius of the path "workplace friendship-TMX-voice behavior", while the moderation effect of education is not significant. That's to say, the mediating effect of TMX is larger for employees working longer within the firm. This study extends the research on effects of workplace friendships, further clarifies the mechanism and boundary conditions through or under which workplace friendship affects voice behavior, and offers practical implications for organizations in motivating employees to voice.

Key words: workplace friendship, voice behavior, team-member exchange, working seniority, education

Yin Kui, Sun Jianmin, Zhang Kaili, Chen Leni. The Effect of Workplace Friendship on Voice Behavior:A Moderated Mediation Model[J]. , 2018, 30(4): 132-141.

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