Research on the Formation and Effects of Knowledge Sharing Capability of Service Firms Based on Internet Platforms: A Perspective of Contingency Theory

Abstract

Abstract:

From the perspective of contingency theory, this study proposes a theoretical model focusing on knowledge sharing capability and further investigates the contingent effect of relational governance and market turbulence on the formation and effects of knowledge sharing capability. Based on 138 pieces of survey data, this study testifies the process that firms develop knowledge sharing capability through Internet platform and gain competitive advantages using partial least square method. The results show that knowledge sharing capability mediates the relationship between IT integration and competitive advantage. Relational governance positively moderates the effects of IT integration on knowledge sharing capability. Moreover, market turbulence positively moderates the positive effects of knowledge sharing capability on competitive advantages.

Key words: information system, Internet platform, IT integration, relational governance, competitive performance

Hu Yuewei, Zhao Jing, Jiang Yi. Research on the Formation and Effects of Knowledge Sharing Capability of Service Firms Based on Internet Platforms: A Perspective of Contingency Theory[J]. , 2018, 30(10): 95-105.

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