Abstract: Mining determinants of compulsory citizenship behavior (CCB) and their mutual relations is quite helpful for us to expand related theories and guide business practices. Using the grounded theory approach, this paper conducts an exploratory study, and eventually develops a conceptual model of the CCB determinants. More specifically, according to the conceptual model, the determinants of CCB can be induced into three categories: individual factors, objective factors, and environmental factors. The results also show that, individual factors may play an intermediary or a regulatory role on the effects of objective factors or environmental factors on CCB, while interactive effect between objective factors and environmental factors on CCB may also exist.

Key words: compulsory citizenship behavior, organizational citizenship behavior, grounded theory, determinants