信息系统的数据复杂性对维护成本的影响

摘要/Abstract

摘要：

准确把握信息系统的维护成本是进行信息系统维护有效定价的关键，而信息系统的复杂性是影响信息系统维护成本的关键因素之一。目前对信息系统的复杂性影响维护成本的研究多集中在开发阶段，缺乏信息系统运行阶段复杂性对维护成本影响的研究。为全面分析信息系统的复杂性对其维护成本的影响，本文以信息系统的数据复杂性为关键变量，从开发和运行两个方面，构建了包括数据模型、数据量、数据操作范围和数据操作强度等变量的信息系统的数据复杂性测量模型，分析了其对信息系统维护成本的影响，并以7家企业162个子系统的实际数据进行了实证研究。研究发现：开发阶段的数据模型正向影响维护成本，运行阶段的数据操作强度和数据量正向影响维护成本，而运行阶段的数据操作范围对维护成本的影响不显著。

关键词: 信息系统, 数据复杂性, 维护成本, 维护定价

Abstract:

Maintenance cost of information system (IS) is the key to effective pricing of IS maintenance, and the complexity of information system is one of the key factors that influence IS maintenance cost. Most of previous studies pay attentions to IS complexity in the development stage, but ignore it in the operation stage. To understand the effect of IS complexity on IS maintenance cost, this paper develops a multi-stage model, which links the processes of system development, system operation and system maintenance, to comprehensively examine the effects of IS complexity on IS maintenance cost. The empirical analysis is conducted by using the real data of 162 subsystems from 7 firms. The results indicate that data model, data operation intensity and data volume have a positive effect on maintenance cost, However, data operation scope is insignificantly associated with IS maintenance cost.

Key words: information system, data complexity, maintenance cost, maintenance price

尹隽, 沈鑫, 王念新, 葛世伦. 信息系统的数据复杂性对维护成本的影响[J]. , 2019, 31(12): 115-126.

Yin Jun, Shen Xin, Wang Nianxin, Ge Shilun. Effect of Data Complexity on the Maintenance Cost of Information Systems[J]. , 2019, 31(12): 115-126.

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