情绪智力如何驱动员工角色内绩效？中介作用的调节效应模型

摘要/Abstract

摘要：

角色内绩效是组织创新、组织行为以及人力资源管理研究领域的一个热点话题。目前关于情绪智力与角色内绩效之间关系的研究，普遍忽略了对中介机制和调节影响因素的深入探讨。针对现存研究缺口的认识，本文基于社会网络理论和情绪理论，构建了包括中介环节的调节效应模型概念，并通过329名员工样本的实证检验，得出了以下结论：（1）情绪智力对角色内绩效具有显著正向影响；（2）关系性资本在情绪智力与角色内绩效之间起部分中介作用；（3）情绪氛围调节了情绪智力对关系性社会资本的影响；（4）该调节关系通过关系性社会资本的中介作用影响员工角色内绩效。本研究证明了关系性社会资本视角能更好解释情绪智力对员工角色内绩效的激励作用，对拓展情绪智力的效应机制和相关研究提出了启示和建议。

关键词: 情绪智力, 关系性社会资本, 角色内绩效, 情绪氛围

Abstract:

In-role performance has always been a hot topic in the research areas of organizational innovation, organizational behavior and human resource management. Previous studies have provided sufficient evidence that emotional intelligence can help employee's in-role performance, but we find that the relationship between emotional intelligence and employee's in-role performance, its mediator and moderators need further exploration. To fill this research gap, we propose a concept model which contains the mediated moderator based on the social network theory and intelligence theory, and use 329 employees as research sample to test the hypothesis. The results show that:(1) emotional intelligence is positively related to in-role performance; and (2) relational social capital partially mediates the relationship between emotional intelligence and in-role performance; (3) emotional climate moderates the relationship between emotional intelligence and relational social capital; (4) the moderation affects in-role performance through the mediation of relational social capital. The paper concludes that the medicated moderation model is more powerful in explaining the mechanism of emotional intelligence on inrole performance under the relational social capital perspective, which provides a beneficial enlightenment to the employee intelligence.

Key words: emotional intelligence, relational social capital, emotional climate, in-role performance

屠兴勇, 赵紫薇, 王泽英, 江静. 情绪智力如何驱动员工角色内绩效？中介作用的调节效应模型[J]. , 2018, 30(7): 173-182.

Tu Xingyong, Zhao Ziwei, Wang Zeying, and Jiang Jing. How does Emotional Intelligence Affect Employee's In-role Performance: A Medicated Moderation Model[J]. , 2018, 30(7): 173-182.

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