用户创新与IS绩效：基于部门层面的跨层交互模型

摘要/Abstract

摘要：

用户缺乏创新被识别为企业IS管理面临的挑战性问题，然而，尚缺乏用户创新与IS绩效之间关系的实证研究，对如何管理用户创新以提升IS绩效也缺乏深入理论探讨。企业IS绩效可基于不同层面开展分析，现有研究关注从企业层面或个体层面开展单一层面IS绩效前因分析。本论文基于部门层面，以部门关键用户为研究对象，首次开展用户创新影响IS绩效实证研究，并分析影响关键用户创新与部门IS绩效之间关系的组织因素，建立跨层交互模型。以工作绩效理论为基础，本论文提出关键用户创新影响部门IS绩效，其影响程度受高层领导支持、互动水平调节的研究假设。通过在35家中国信息化企业开展问卷调研，共采集到企业层面问卷35份，部门层面问卷269份。采用HLM统计分析方法，开展研究假设检验。结果显示关键用户创新对部门IS绩效具有显著性影响，其影响程度受IT部门与业务部门互动水平的影响，而未受高层领导支持的影响。对研究结果开展进一步原因解释。本论文首次建立了关键用户创新影响部门IS绩效的跨层交互理论模型，为未来进一步开展其他层面用户创新与IS绩效关系分析，进一步在IS领域开展跨层交互模型研究，以及进一步开展部门IS绩效前因研究奠定了基础，并为企业的信息化实践提供相应的理论参考。

关键词: 关键用户创新, 部门IS绩效, 互动, 高层领导支持, 跨层交互模型

Abstract:

User innovation has been recognized as one of the key issues in enterprise IS management.However,little researches have been done to empirically examine the relationship between user innovation and IS performance and to theorize how to better manage user innovation.This paper aims to build one of the earliest models of how user innovation can affect IS performance.IS performance can be learned from different levels.Based on the job performance theory,from the department-level perspective,this paper proposes a multilevel model which shows that key user innovation will affect department IS performance,and that top management support and communication between business department and IT department will moderate the relationship between key user innovation and department IS performance.The proposed multilevel model is empirically examined using HLM with a survey of 269 key users in 35 enterprises.The results show that key user innovation will influence department IS performance,and that communication will moderate the relationship between key user innovation and department IS performance,while top management support will not moderate the relationship between key user innovation and department IS performance.Implications of the results are discussed.This paper proposes one of the earliest models about the relationship between key user innovation and department IS performance.Future research may integrate the constructs from other theories to propose a more comprehensive model about the antecedents of department IS performance,pay more attention to the antecedents and the outcome of IS user innovation at different level,and pay more attention to the cross-level interaction analysis in the IS research field.

Key words: key user innovation, department IS performance, communication, top management support, cross-level interaction model

黄曼慧, 谢康. 用户创新与IS绩效：基于部门层面的跨层交互模型[J]. , 2017, 29(6): 165-176.

Huang Manhui, Xie Kang. User Innovation and IS Performance:A Cross-level Interaction Model from the Department-level Perspective[J]. , 2017, 29(6): 165-176.

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