公共部门高承诺工作系统与员工建言行为关系研究:基于公共服务动机的视角

›› 2017, Vol. 29 ›› Issue (1): 62-69.

• 组织行为与人力资源管理 • 上一篇下一篇

公共部门高承诺工作系统与员工建言行为关系研究:基于公共服务动机的视角

刘帮成¹, 周杭², 洪风波³

1. 上海交通大学国际与公共事务学院, 上海 200030;
2. 国际商业机器(中国)有限公司人力资源部, 上海 201203;
3. 上海城建投资发展有限公司人力资源部, 上海 200232

收稿日期:2014-06-30 出版日期:2017-01-28 发布日期:2017-03-16
作者简介:刘帮成,上海交通大学国际与公共事务学院副教授,博士生导师,博士;周杭,国际商业机器(中国)有限公司人力资源部,硕士;洪风波,上海城建投资发展有限公司人力资源部,硕士。
基金资助:
国家自然科学基金项目（71002035；71673185）；上海市浦江学者计划（C类12PJC060）；上海交通大学-SMC晨星青年学者计划（A类）支持。

Does Public Service Motivation Mediate the Relationships between High Commitment Work System and Public Employees' Voice Behaviors?

Liu Bangcheng¹, Zhou Hang², Hong Fengbo³

1. Department of Public Administration, SIPA, Shanghai Jiao Tong University, Shanghai 200030;
2. Human Resource Department, IBM(China) Co., LTD, Shanghai 201203;
3. Human Resource Department, Shanghai Urban Construction Investment and Development Co., LTD, Shanghai 200232

Received:2014-06-30 Online:2017-01-28 Published:2017-03-16

摘要/Abstract

摘要：

通过对长三角地区387名来自公共部门人员的调查，本研究发现，公共部门高承诺工作系统与员工建言行为之间存在显著正向关系。进一步发现，员工的公共服务动机在高承诺工作系统与员工建言之间具有部分中介效应。本研究运用公共服务动机理论，为打开高承诺工作系统与员工建言之间的"黑箱"提供了一个新的理论视角，同时也为当前公共部门如何更有效地激发员工建言行为提供了相应的人事和组织管理实践参考。

关键词: 高承诺工作系统, 建言行为, 公共服务动机

Abstract:

An investigation of 387 public employees in Yangtze River Delta demonstrates that high commitment work system (HCWS) is significantly and positively associated with public employees' voice behaviors. And the results indicates that public employees' public service motivation (PSM) partially mediates the relationships between HCWS and public employees' voice behaviors. Using the theory of public service motivation, this study provides a new theoretical perspective to open the "black box" between high commitment work system and employees' voice behaviors. At the same time, this study implies personnel and organizational management practice for more effective public employees' voice behaviors.

Key words: high commitment working system, voice behavior, public service motivation

刘帮成, 周杭, 洪风波. 公共部门高承诺工作系统与员工建言行为关系研究:基于公共服务动机的视角[J]. , 2017, 29(1): 62-69.

Liu Bangcheng, Zhou Hang, Hong Fengbo. Does Public Service Motivation Mediate the Relationships between High Commitment Work System and Public Employees' Voice Behaviors?[J]. , 2017, 29(1): 62-69.

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公共部门高承诺工作系统与员工建言行为关系研究:基于公共服务动机的视角

Does Public Service Motivation Mediate the Relationships between High Commitment Work System and Public Employees' Voice Behaviors?

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