基于TRIZ的制造企业服务衍生研究

摘要/Abstract

摘要：

在制造业与服务业不断融合,并互动增强的趋势下,以实物产品为载体的服务衍生能够为供需双方创造更大的价值,这是当前我国制造企业攀升价值链高端的主要创新方式。为了研究我国制造企业服务创新的特征,本文提出了制造企业服务衍生这一重要概念,以S重汽从"生产型制造"向"服务型制造"发展历程为研究对象,利用TRIZ分析和解决创新问题的优势,从价值提升的视角,剖析了制造企业服务衍生的路径,及其基本思路和具体步骤。案例分析结果表明:在我国制造企业以制造商与服务商的"二元"身份参与国际化大分工的市场竞争的背景下,基于TRIZ的制造企业服务衍生能有效缓解技术创新的桎梏,工业产品服务系统业务广度与深度能够得以同步提升,并在更大程度和范围上为企业和客户创造价值。研究结论为我国制造企业服务创新提供理论支持与决策参考。

关键词: 服务创新, 服务衍生, 服务型制造, TRIZ, 案例研究

Abstract:

Under the trend of continued integration of manufacturing and services, service derivative based on physical products can create greater value for both supply and demand. This is the major transformation model for China's manufacturing enterprises to climb up to the high-end of value chain, and is fit with the adjustment direction for manufacturing industry structure. The paper proposes the concept of manufacturing enterprises' service derivative for studying the characteristics of China's manufacturing enterprises' service innovation. Taking Shaanxi heavy truck development from production-oriented manufacturing to service-oriented manufacturing as the research object, the paper analyzes the path, basic thought and implementation steps of manufacturing enterprises' service derivative from the value improvement perspective. The case study shows that manufacturing enterprises' service derivative based on TRIZ can effectively alleviate the shackles of technology innovation, improve breadth and depth of product service system, and create value for the enterprises and customers in a greater degree and scope, under the background of China's manufacturing enterprises taking part in the international market competition as both manufacturers and service providers. The case study result is to provide theoretical support and decision-making reference for manufacturing enterprises in China to break through technology bottleneck and implement value co-creation between supply and demand.

Key words: service innovative, service derivative, service-oriented manufacturing, TRIZ, case study

罗建强, 赵艳萍, 彭永涛. 基于TRIZ的制造企业服务衍生研究[J]. , 2016, 28(5): 35-46.

Luo Jianqiang, Zhao Yanping, Peng Yongtao. Research on Manufacturing Enterprises' Service Derivative Based on TRIZ[J]. , 2016, 28(5): 35-46.

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