User Innovation and IS Performance:A Cross-level Interaction Model from the Department-level Perspective

Abstract

Abstract:

User innovation has been recognized as one of the key issues in enterprise IS management.However,little researches have been done to empirically examine the relationship between user innovation and IS performance and to theorize how to better manage user innovation.This paper aims to build one of the earliest models of how user innovation can affect IS performance.IS performance can be learned from different levels.Based on the job performance theory,from the department-level perspective,this paper proposes a multilevel model which shows that key user innovation will affect department IS performance,and that top management support and communication between business department and IT department will moderate the relationship between key user innovation and department IS performance.The proposed multilevel model is empirically examined using HLM with a survey of 269 key users in 35 enterprises.The results show that key user innovation will influence department IS performance,and that communication will moderate the relationship between key user innovation and department IS performance,while top management support will not moderate the relationship between key user innovation and department IS performance.Implications of the results are discussed.This paper proposes one of the earliest models about the relationship between key user innovation and department IS performance.Future research may integrate the constructs from other theories to propose a more comprehensive model about the antecedents of department IS performance,pay more attention to the antecedents and the outcome of IS user innovation at different level,and pay more attention to the cross-level interaction analysis in the IS research field.

Key words: key user innovation, department IS performance, communication, top management support, cross-level interaction model

Huang Manhui, Xie Kang. User Innovation and IS Performance:A Cross-level Interaction Model from the Department-level Perspective[J]. , 2017, 29(6): 165-176.

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