Management Review ›› 2024, Vol. 36 ›› Issue (8): 146-160.
• Marketing • Previous Articles
Wang Yonggui1,2,3, Wang Haoyue4, Yang Jianglin5, Liu Junqin4
Received:
2023-09-11
Published:
2024-09-03
Wang Yonggui, Wang Haoyue, Yang Jianglin, Liu Junqin. Literature Review and Prospects of Social Media Marketing: A Comprehensive Analysis of Core Database of Web of Science and CNKI[J]. Management Review, 2024, 36(8): 146-160.
[1] Marchand A., Hennig T. T., Flemming J. Social Media Resources and Capabilities as Strategic Determinants of Social Media Performance[J]. International Journal of Research in Marketing, 2021,38(3):549-571 [2] Khobzi H., Lau R. Y. K., Cheung T. C. H. The Outcome of Online Social Interactions on Facebook Pages:A Study of User Engagement Behavior[J]. Internet Research, 2019,29(1):2-23 [3] 王永贵,项典典. 数字营销:新时代市场营销学[M]. 北京:高等教育出版社, 2023 Wang Y. G., Xiang D. D. Digital Marketing:Marketing in the New Era[M]. Beijing:Higher Education Press, 2023 [4] Alves H., Fernandes C., Raposo M. Social Media Marketing:A Literature Review and Implications[J]. Psychology & Marketing, 2016,33(12):1029-1038 [5] Paul J., Merchant A., Dwivedi Y. K., et al. Writing an Impactful Review Article:What do We Know and What do We Need to Know?[J]. Journal of Business Research, 2021,133:337-340 [6] Gunelius S. 30-Minute Social Media Marketing:Step-by-Step Techniques to Spread the Word about Your Business:Social Media Marketing in 30 Minutes a Day[M]. New York:Mcgraw Hill Professional, 2010 [7] 魏尉,梅姝娥,仲伟俊. 社交媒体中企业分享奖励营销模式研究[J]. 中国管理科学, 2021,29(10):213-223 Wei W., Mei S. E., Zhong W. J. The Research on Firms' Optimal Sharing Reward Program on Social Media[J]. Chinese Journal of Management Science, 2021,29(10):213-223 [8] Šeric' M. Relationships between Social Web, IMC and Overall Brand Equity:An Empirical Examination from the Cross-cultural Perspective[J]. European Journal of Marketing, 2017,51(3):646-667 [9] Akdevelioglu D., Kara S. An International Investigation of Opinion Leadership and Social Media[J]. Journal of Research in Interactive Marketing, 2020,14(1):71-88 [10] Nikolinakou A., Phua J. Do Human Values Matter for Promoting Brands on Social Media? How Social Media Users' Values Influence Valuable Brand-related Activities such as Sharing, Content Creation, and Reviews[J]. Journal of Consumer Behaviour, 2020,19(1):13-23 [11] Packard G., Wooten D. B. Compensatory Knowledge Signaling in Consumer Word-of-Mouth[J]. Journal of Consumer Psychology, 2013,23(4):434-450 [12] Shao W., Ross M. Testing A Conceptual Model of Facebook Brand Page Communities[J]. Journal of Research in Interactive Marketing, 2015,9(3):239-258 [13] 骆艳红,闫强,周思敏,等. 基于情感的用餐体验对消费者电子口碑发布意愿及平台选择的影响[J]. 管理评论, 2021,33(4):136-146 Luo Y. H., Yan Q., Zhou S. M., et al. The Impact of Dining Experience on the eWOM Publishing Willingness and Platform Choice:From the Consumption Emotion Perspective[J]. Management Review, 2021,33(4):136-146 [14] Yang M., Ren Y., Adomavicius G. Understanding User-generated Content and Customer Engagement on Facebook Business Pages[J]. Information Systems Research, 2019,30(3):839-855 [15] Harmeling C. M., Moffett J. W., Arnold M. J., et al. Toward a Theory of Customer Engagement Marketing[J]. Journal of the Academy of Marketing Science, 2017,45:312-335 [16] Felix R., Rauschnabel P. A., Hinsch C. Elements of Strategic Social Media Marketing:A Holistic Framework[J]. Journal of Business Research, 2017,70:118-126 [17] Li F., Larimo J., Leonidou L. C. Social Media Marketing Strategy:Definition, Conceptualization, Taxonomy, Validation, and Future Agenda[J]. Journal of the Academy of Marketing Science, 2021,49:51-70 [18] Bogea F., Brito E. P. Z. Determinants of Social Media Adoption by Large Companies[J]. Journal of Technology Management & Innovation, 2018,13(1):11-18 [19] Eze S. C., Chinedu-Eze V. C. A., Awa H. O. Key Success Factors (KSFs) Underlying the Adoption of Social Media Marketing Technology[J]. Sage Open, 2021,11(2):1-15 [20] Lin J., Luo Z., Benitez J., et al. Why do Organizations Leverage Social Media to Create Business Value? An External Factorcentric Empirical Investigation[J]. Decision Support Systems, 2021,151:113628 [21] Bianchi C., Andrews L. Investigating Marketing Managers' Perspectives on Social Media in Chile[J]. Journal of Business Research, 2015,68(12):2552-2559 [22] Ainin S., Parveen F., Moghavvemi S., et al. Factors Influencing the Use of Social Media by SMES and Its Performance Outcomes[J]. Industrial Management & Data Systems, 2015,115(3):570-588 [23] 邓乔茜,王丞,周志民. 社会化媒体营销研究述评[J]. 外国经济与管理, 2015,37(1):32-42 Deng Q. Q., Wang C., Zhou Z. M. A Literature Review of Social Media Marketing[J]. Foreign Economics & Management, 2015,37(1):32-42 [24] Chai S., Kim M. A Socio-technical Approach to Knowledge Contribution Behavior:An Empirical Investigation of Social Networking Sites Users[J]. International Journal of Information Management, 2012,32(2):118-126 [25] Alsaleh D. A., Elliott M. T., Fu F. Q., et al. Cross-cultural Differences in the Adoption of Social Media[J]. Journal of Research in Interactive Marketing, 2019,13(1):119-140 [26] 刘嘉琪,齐佳音. 社交媒体情境下企业信号传递对短期销售收入的影响研究:以社会资本为中介变量[J]. 管理评论, 2021,33(4):193-204 Liu J. Q., Qi J. Y. Research on the Influence of Firm Signal Transmission on Short-term Performance in Social Media Context:Based on the Social Capital as an Intermediary Variable[J]. Management Review, 2021,33(4):193-204 [27] Schulze C., Schöler L., Skiera B. Not All Fun and Games:Viral Marketing for Utilitarian Products[J]. Journal of Marketing, 2014,78(1):1-19 [28] 赵文卓,张新民,杨道广. 社交媒体报道与高管薪酬治理——基于公平性视角的实证检验[J/OL]. 南开管理评论, 2023, http://kns.cnki.net/kcms/detail/12.1288.f.20230803.1042.004.html Zhao W. Z., Zhang X. M., Yang D. G. Social Media Coverage and the Executive Compensation Governance:An Empirical Test from an Equity Perspective[J/OL]. Nankai Business Review, 2023, http://kns.cnki.net/kcms/detail/12.1288.f.20230803.1042.004.html [29] Li Y., Xie Y. Is a Picture Worth a Thousand Words? An Empirical Study of Image Content and Social Media Engagement[J]. Journal of Marketing Research, 2020,57(1):1-19 [30] Cripps H., Singh A., Mejtoft T., et al. The Use of Twitter for Innovation in Business Markets[J]. Marketing Intelligence & Planning, 2020,38(5):587-601 [31] 吕铭,姜飞飞,顾锋,等. 内容为王:在线内容信息性对消费者线上参与行为的影响研究[J]. 管理评论, 2023,35(11):194-205 Lyu M., Jiang F. F., Gu F., et al. Content Is King:The Impacts of Informativeness on Consumer Online Engagement Behavior[J]. Management Review, 2023,35(11):194-205 [32] 王永贵,刘冬梅,晏丽. 行为定向广告透明度对广告效果的影响[J]. 经济管理, 2022,44(7):159-174 Wang Y. G., Liu D. M., Yan L. The Effect of Behaviorally Targeted Ad Transparency on Ad Effectiveness[J]. Business and Management Journal, 2022,44(7):159-174 [33] Yang J., Basile K. Communicating Corporate Social Responsibility:External Stakeholder Involvement, Productivity and Firm Performance[J]. Journal of Business Ethics, 2022,178(2):501-517 [34] Dahl A. J., D'Alessandro A. M., Peltier J. W., et al. Differential Effects of Omni-channel Touchpoints and Digital Behaviors on Digital Natives' Social Cause Engagement[J]. Journal of Research in Interactive Marketing, 2018,12(3):258-273 [35] Clark M., Black H. G., Judson K. Brand Community Integration and Satisfaction with Social Media Sites:A Comparative Study[J]. Journal of Research in Interactive Marketing, 2017,11(1):39-55 [36] Golmohammadi A., Gauri D. K., Mirahmad H. Social Media Communication and Company Value:The Moderating Role of Industry Competitiveness[J]. Journal of Service Research, 2023,26(1):120-135 [37] Rosen L. D., Whaling K., Carrier L. M., et al. The Media and Technology Usage and Attitudes Scale:An Empirical Investigation[J]. Computers in Human Behavior, 2013,29(6):2501-2511 [38] Radoš K. S., Levi nik G., Van D. W., et al. Effectiveness of Regulatory Policies on Online/Digital/Internet-mediated Alcohol Marketing:A Systematic Review[J]. Journal of Epidemiology and Global Health, 2023,13(1):115-128 [39] Dolega L., Rowe F., Branagan E. Going Digital? The Impact of Social Media Marketing on Retail Website Traffic, Orders and Sales[J]. Journal of Retailing and Consumer Services, 2021,60:102501 [40] 龚诗阳,李倩,王天然,等. 数字内容营销:基于用户生成视频的实证研究[J]. 管理科学, 2023,36(4):3-16 Gong S. Y., Li Q., Wang T. R., et al. Digital Content Marketing:An Empirical Study on User-generated Video[J]. Journal of Management Science, 2023,36(4):3-16 [41] Lin H. C., Swarna H., Bruning P. F. Taking a Global View on Brand Post Popularity:Six Social Media Brand Post Practices for Global Markets[J]. Business Horizons, 2017,60(5):621-633 [42] 焦媛媛,高雪,张丹. 电商平台情境下顾客黏性构念开发及其形成机制研究[J]. 管理工程学报, 2023,37(4):67-84 Jiao Y. Y., Gao X., Zhang D. Construct Development and Formation Mechanism of Customer Stickiness in the E-commerce Platform[J]. Journal of Industrial Engineering and Engineering Management, 2023,37(4):67-84 [43] Khan I. Do Brands' Social Media Marketing Activities Matter? A Moderation Analysis[J]. Journal of Retailing and Consumer Services, 2022,64:102794 [44] Sun Y., Wang S. Understanding Consumers' Intentions to Purchase Green Products in the Social Media Marketing Context[J]. Asia Pacific Journal of Marketing and Logistics, 2020,32(4):860-878 [45] Liu H., Wu L., Li X. Social Media Envy:How Experience Sharing on Social Networking Sites Drives Millennials' Aspirational Tourism Consumption[J]. Journal of Travel Research, 2019,58(3):355-369 [46] Corral D. Z. G., Jones J. How and When does Internal and External Social Media Use for Marketing Impact B2B SME Performance?[J]. Journal of Business & Industrial Marketing, 2023,38(8):1607-1622 [47] 徐婕,肖莉. 一画胜千言:图像数据在营销领域的应用[J]. 外国经济与管理, 2022,44(9):51-69 Xu J., Xiao L. A Picture Is Worth a Thousand Words:The Application of Image Data in Marketing[J]. Foreign Economics & Management, 2022,44(9):51-69 [48] Mangold W. G., Faulds D. J. Social Media:The New Hybrid Element of the Promotion Mix[J]. Business Horizons, 2009,52(4):357-365 [49] Tonietto G. N., Barasch A. Generating Content Increases Enjoyment by Immersing Consumers and Accelerating Perceived Time[J]. Journal of Marketing, 2021,85(6):83-100 [50] 徐婕,周影辉. 社交媒体上真人和虚拟影响者的脸部特征对消费者关注行为的影响[J]. 营销科学学报, 2023,3(3):43-62 Xu J., Zhou Y. H. The Effect of Facial Features of Real and Virtual Influencers on Consumers' Following Behaviors on Social Media[J]. Journal of Marketing Science, 2023,3(3):43-62 [51] Jung N., Im S. The Mechanism of Social Media Marketing:Influencer Characteristics, Consumer Empathy, Immersion, and Sponsorship Disclosure[J]. International Journal of Advertising, 2021,40(8):1265-1293 [52] Fujita M., Harrigan P., Soutar G. N., et al. Enhancing Member-Institution Relationships through Social Media:The Role of OtherUser Engagement Behavior and Similarity Perceptions[J]. Journal of Business Research, 2020,121:642-654 [53] 冯文婷,易梦洁,孙洪杰. 好口碑就有好印象吗? 社交媒体中奢侈品牌口碑社会属性的负面效应[J]. 外国经济与管理, 2022,44(1):119-136 Feng W. T., Yi M. J., Sun H. J. Does Positive Word-of-Mouth of Luxury Brands Lead to Favorable Image? The Negative Effect of Social Characteristics on Brand Attitudes in Social Media[J]. Foreign Economics & Management, 2022,44(1):119-136 [54] Kietzmann J. H., Hermkens K., Mccarthy I. P., et al. Social Media? Get Serious! Understanding the Functional Building Blocks of Social Media[J]. Business Horizons, 2011,54(3):241-251 [55] Santiago J., Borges T. M. T., Tiago F. Is Firm-generated Content a Lost Cause?[J]. Journal of Business Research, 2022,139:945-953 [56] Tang L. Mine Your Customers or Mine Your Business:The Moderating Role of Culture in Online Word-of-Mouth Reviews[J]. Journal of International Marketing, 2017,25(2):88-110 [57] De-Pelsmacker P., Van T. S., Holthof C. Digital Marketing Strategies, Online Reviews and Hotel Performance[J]. International Journal of Hospitality Management, 2018,72:47-55 [58] Bigne E., Ruiz C., Curras P. R. Destination Appeal through Digitalized Comments[J]. Journal of Business Research, 2019, 101:447-453 [59] Mallipeddi R. R., Janakiraman R., Kumar S., et al. The Effects of Social Media Content Created by Human Brands on Engagement:Evidence from Indian General Election 2014[J]. Information Systems Research, 2021,32(1):212-237 [60] Djafarova E., Bowes T. 'Instagram Made Me Buy It':Generation Z Impulse Purchases in Fashion Industry[J]. Journal of Retailing and Consumer Services, 2021,59:102345 [61] Su Q., Wu J. Differential Effects of Online Review Characteristics on Innovators and Imitators in New Product Adoption[J]. International Journal of Advertising, 2022,41(7):1338-1357 [62] Grewal L., Stephen A. T. In Mobile We Trust:The Effects of Mobile versus Nonmobile Reviews on Consumer Purchase Intentions[J]. Journal of Marketing Research, 2019,56(5):791-808 [63] Kumar A., Bezawada R., Rishika R., et al. From Social to Sale:The Effects of Firm-generated Content in Social Media on Customer Behavior[J]. Journal of Marketing, 2016,80(1):7-25 [64] García-de-Frutos N., Estrella-Ramén A. You Absolutely (don't) Need This! Examining Differences on Customer Engagement Components for (Anti) Haul Youtubers' Videos[J]. Journal of Research in Interactive Marketing, 2021,15(1):86-103 [65] Wang Y., Zhong K., Liu Q. Let Criticism Take Precedence:Effect of Side Order on Consumer Attitudes toward a Two-sided Online Review[J]. Journal of Business Research, 2022,140:403-419 [66] 王永贵,刘冬梅. 突出用户相似性还是突出产品相似性?——推荐解释框架对消费者点击意愿的影响研究[J]. 外国经济与管理, 2024,46(3):3-17 Wang Y. G., Liu D. M. Highlighting Similarities between Customers or Highlighting Products Similarities? An Investigation of the Effect of Recommendation Explanation Framing on Consumers' Click Intention[J]. Foreign Economics & Management, 2024,46(3):3-17 [67] 王永贵,王帅,胡宇. 中国市场营销研究70年:回顾与展望[J]. 经济管理, 2019,41(9):191-208 Wang Y. G., Wang S., Hu Y. Marketing Research in China for 70 Years:Review and Prospect[J]. Business and Management Journal, 2019,41(9):191-208 [68] 王永贵,张二伟,张思祺. 数字营销研究的整合框架和未来展望——基于TCCM框架和ADO框架的研究[J]. 商业经济与管理, 2023,43(7):5-27 Wang Y. G., Zhang E. W., Zhang S. Q. Integrated Framework and Future Research Agenda of Digital Marketing Research:Literature Review Based on TCCM Framework and ADO Framework[J]. Journal of Business Economics, 2023,43(7):5-27 [69] 王永贵. 市场营销(第2 版)[M]. 北京:中国人民大学出版社, 2022 Wang Y. G. Marketing (2nd edition)[M]. Beijing:China Renmin University Press, 2022 [70] Stuppy A., Mead N. L., Van Osselaer S. M. J. I Am, Therefore I Buy:Low Self-esteem and the Pursuit of Self-verifying Consumption[J]. Journal of Consumer Research, 2020,46(5):956-973 [71] Pil F. K., Cohen S. K. Modularity:Implications for Imitation, Innovation, and Sustained Advantage[J]. Academy of Management Review, 2006,31(4):995-1011 [72] Bush V. D., Venable B. T., Bush A. J. Ethics and Marketing on this Internet:Practitioner' Perceptions of Societal, Industry and Company Concerns[J]. Journal of Business Ethics, 2000,23:237-248 |
Viewed | ||||||
Full text |
|
|||||
Abstract |
|
|||||