A Research on Voice Quality Based on Grounded Theory: Content Structure, Measurement and Its Mechanism

Abstract

Abstract: Employee voice behavior is so important to the organization that it remains the focus of theoretical and practical attention. Quality plays a significant role in the effect of voice behavior. Most of the existing studies focus on voice frequency, but few of them pay attention to voice quality. Based on the framework of information quality, this study first explores the content structure of voice quality by using grounded theory methodology, and points out that voice quality includes three dimensions: importance, accuracy and feasibility. Then, using 1059 samples in four stages, a measurement scale of voice quality is developed. Finally, based on the theory of competitive mobility, this study puts forward the mechanism of voice quality on individual career growth. Using a sample of supervisor-subordinate dyads, this research suggests that voice quality affects internal and external career growth through job self-efficacy and leader-member exchange relationship. This study promotes the theoretical research and practical application of advice behavior by defining the content and structure of advice quality, providing operable measurement tools, and preliminarily revealing the function and mechanism.

Key words: voice quality, content structure, scale development, grounded theory, career growth

Ma Guimei, Ma Hong, Zhang Xu, Ma Bing, Yuan Mingyue. A Research on Voice Quality Based on Grounded Theory: Content Structure, Measurement and Its Mechanism[J]. Management Review, 2022, 34(12): 227-240.

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