The Effect Mechanism of Service Supply Chain External Integration on Operational Performance: A Moderated Mediation

Abstract

Abstract: Under the increasingly competitive and dynamic complex environment, improving the operational performance through service supply chain external integration (SSCEI) has become a common concern in the theoretical and practical circles. This paper constructs a moderated mediation model to explore the micro-mechanism that SSCEI does to operational performance (OP). Based on a survey data from 227 service firms, the empirical analysis shows that both CI and SI have a significantly positive effect on OP; IQ plays a partial mediating role in the relationship between SSCEI and OP. In addition, environmental uncertainty (EN) not only positively moderates the relationship between SSCEI and IQ, but also enhances the mediating effects of EN, that is, there is a moderated mediation.

Key words: service supply chain external integration, information quality, environmental uncertainty, operational performance

Jian Zhaoquan, Zeng Jinglian, Liu Yan. The Effect Mechanism of Service Supply Chain External Integration on Operational Performance: A Moderated Mediation[J]. Management Review, 2021, 33(8): 290-301.

References

[1] Ataseven C., Nair A. Assessment of Supply Chain Integration and Performance Relationships:A Meta-analytic Investigation of the Literature[J]. International Journal of Production Economics, 2017,185(1):252-265
[2] Braunscheidel M. J., Suresh N. C., Boisnier A. D. Investigating the Impact of Organizational Culture on Supply Chain Integration[J]. Human Resource Management, 2010,49(5):883-911
[3] Chang W., Ellinger A. E., Kim K., et al. Supply Chain Integration and Firm Financial Performance:A Meta-analysis of Positional Advantage Mediation and Moderating Factors[J]. European Management Journal, 2016,34(3):282-295
[4] Danese P., Romano P., Formentini M. The Impact of Supply Chain Integration on Responsiveness:The Moderating Effect of Using an International Supplier Network[J]. Transportation Research Part E:Logistics and Transportation Review, 2013,49(1):125-140
[5] Wong C. Y., Boon-Itt S., Wong C. W. Y. The Contingency Effects of Environmental Uncertainty on the Relationship between Supply Chain Integration and Operational Performance[J]. Journal of Operations Management, 2011,29(6):604-615
[6] 刘华明,王勇. 3PL服务能力与供应链整合对企业运营绩效的影响[J]. 预测, 2017,36(1):67-73
[7] 宋华,于亢亢,陈金亮. 不同情境下的服务供应链运作模式——资源和环境共同驱动的B2B多案例研究[J]. 管理世界, 2013,(2):156-168
[8] Sakhuja S., Jain V., Kumar S., et al. A Structured Review of Service Supply Chain Discipline:Potentials, Challenges, and Integrated Framework[J]. Journal of the Academy of Business Education, 2016,17(4):270-295
[9] Tseng L., Lim K., Wong P., et al. A Framework for Evaluating the Performance of Sustainable Service Supply Chain Management under Uncertainty[J]. International Journal of Production Economics, 2018,195(1):359-372
[10] Yuen K. F., Thai V. V. The Influence of Supply Chain Integration on Operational Performance:A Comparison between Product and Service Supply Chains[J]. International Journal of Logistics Management, 2017,28(2):444-463
[11] 简兆权,李雷,柳仪. 服务供应链整合及其对服务创新影响研究述评与展望[J]. 外国经济与管理, 2013,35(1):37-45
[12] Wang B., Kang Y., Childerhouse P., et al. Service Supply Chain Integration:The Role of Interpersonal Relationships[J]. Industrial Management & Data Systems, 2018,118(4):828-849
[13] Aitken J., Childerhouse P., Deakins E., et al. A Comparative Study of Manufacturing and Service Sector Supply Chain Integration via The Uncertainty Circle Model[J]. The International Journal of Logistics Management, 2016,27(1):188-205
[14] Zhao L., Huo B., Sun L., et al. The Impact of Supply Chain Risk on Supply Chain Integration and Company Performance:A Global Investigation[J]. Supply Chain Management:An International Journal, 2013,18(2):115-131
[15] 冯长利,刘洪涛,梅小敏. 供应链整合与企业绩效的关系研究——基于Meta分析[J]. 管理评论, 2016,28(11):217-227
[16] Flynn B. B., Huo B., Zhao X. The Impact of Supply Chain Integration on Performance:A Contingency and Configuration Approach[J]. Journal of Operations Management, 2010,28(1):58-71
[17] Li S., Lin B. Accessing Information Sharing and Information Quality in Supply Chain Management[J]. Decision Support Systems, 2006,42(3):1641-1656
[18] Zhou H., Benton W. C. Supply Chain Practice and Information Sharing[J]. Journal of Operations Management, 2007,25(6):1348-1365
[19] Zhou H., Shou Y., Zhai X., et al. Supply Chain Practice and Information Quality:A Supply Chain Strategy Study[J]. International Journal of Production Economics, 2014,147(1):624-633
[20] 顿妍妍,杨晓艳. 供应链外部整合与运营绩效的关系——信息质量的中介作用[J]. 企业经济, 2017,36(4):112-117
[21] Chavez R., Yu W., Gimenez C., et al. Customer Integration and Operational Performance:The Mediating Role of Information Quality[J]. Decision Support Systems, 2015,80(10):83-95
[22] Schoenherr T., Swink M. Revisiting the Arcs of Integration:Cross-validations and Extensions[J]. Journal of Operations Management, 2012,30(1-2):99-115
[23] Ahujs G. Collaboration Networks, Structural Holes and Innovation:A Longitudinal Study[J]. Administrative Science Quarterly, 2000,45(3):425-457
[24] 白鸥,魏江,斯碧霞. 关系还是契约:服务创新网络治理和知识获取困境[J]. 科学学研究, 2015,33(9):1432-1440
[25] Jaakkola E., Meiren T., Witell L., et al. Does One Size Fit All? New Service Development across Different Types of Services[J]. Journal of Service Management, 2017,28(2):329-347
[26] 李敏,王志强,赵先德. 供应商关系管理对知识整合与企业创新的影响——共同认知的中介作用[J]. 科学学与科学技术管理, 2017,38(8):85-96
[27] Vanpoucke E., Vereecke A., Muylle S. Leveraging the Impact of Supply Chain Integration through Information Technology[J]. International Journal of Operations & Production Management, 2017,37(4):510-530
[28] 许芳,田雨,沈文. 服务供应链动态能力、组织学习与合作绩效关系研究[J]. 科技进步与对策, 2015,32(11):15-19
[29] Rusanen H., Halinen A., Jaakkola E. Accessing Resources for Service Innovation-The Critical Role of Network Relationships[J]. Journal of Service Management, 2014,25(1):2-29
[30] 曾敏刚,林倩,潘焕雯,等. 信息技术能力, 信任与供应链整合的关系研究[J]. 管理评论, 2017,29(5):217-225
[31] 叶飞, 薛运普. 关系承诺对信息共享与运营绩效的影响研究[J]. 管理科学, 2012,25(5):41-51
[32] Rossin D. An Exploratory Analysis of Information Quality in Supply Chains:Efficient and Responsive Models[J]. Journal of Global Business Issues, 2007,1(2):151-158
[33] Marinagi C., Trivellas P., Reklitis P. Information Quality and Supply Chain Performance:The Mediating Role of Information Sharing[J]. Procedia-Social and Behavioral Sciences, 2015,175(2):473-479
[34] Gimenez C., van der Vaart T., Pieter van Donk D. Supply Chain Integration and Performance:The Moderating Effect of Supply Complexity[J]. International Journal of Operations & Production Management, 2012,32(5):583-610
[35] 冯长利,张明月,刘洪涛,等. 供应链知识共享与企业绩效关系研究——供应链敏捷性的中介作用和环境动态性的调节作用[J]. 管理评论, 2015,27(11):181-191
[36] Zsidisin G. A. A Grounded Definition of Supply Risk[J]. Journal of Purchasing and Supply Management, 2003,9(5):217-224
[37] Cho D. W., Lee Y. H., Ahn S. H., et al. A Framework for Measuring the Performance of Service Supply Chain Management[J]. Computers & Industrial Engineering, 2012,62(3):801-818
[38] Baron R. M., Kenny D. A. The Moderator-Mediator Variable Distinction in Social Psychological Research:Conceptual, Strategic, and Statistical Considerations[J]. Journal of Personality and Social Psychology, 1986,51(6):1173-1182
[39] Preacher K. J., Rucker D. D., Hayes A. F. Addressing Moderated Mediation Hypotheses:Theory, Methods, and Prescriptions[J]. Multivariate Behavioral Research, 2007,42(1):185-227
[40] Hayes A. F. An Index and Test of Linear Moderated Mediation[J]. Multivariate Behavioral Research, 2015,50(1):1-22