An Exploration into the Relationship among Organizational Trust, Psychological Safety and Work Stress

Abstract

Abstract:

With a totally new perspective to explore some issues in organization trust and work stress, the study focuses on the function of psychological safety in their relationship. Based on the questionnaire survey to 329 employees of Chinese enterprises, an empirical research is conducted to explore the influence of organizational trust on work stress, and the mediating effect of psychological safety. The conclusions are as follows:work stress is related to trust in system and leaders; work stress has a significantly negative correlation with trust in leaders; interpersonal psychological safety in psychological safety plays a mediating role between work stress and the trust from leaders and colleagues. Among them, psychological safety plays a partially mediating role between the trust in leaders and work stress, while psychological safety plays an entirely mediating role between the trust in colleagues and work stress.

Key words: organizational trust, psychological safety, work stress

Han Ping, Liu XiangTian, Chen Xue. An Exploration into the Relationship among Organizational Trust, Psychological Safety and Work Stress[J]. , 2017, 29(10): 108-119.

References

[1] Zhang A. Y., Tsui A. S., Song L. J., et al. How Do I Trust Thee? The Employee-organization Relationship, Supervisory Support, and Middle Manager Trust in the Organization[J]. Human Resource Management, 2008,47(1):111-132
[2] 任培培. "80后"企业员工组织信任与工作幸福感关系研究[D]. 首都经济贸易大学硕士学位论文, 2015
[3] 于海波,方俐洛,凌文辁,等. 组织信任对员工态度和离职意向、组织财务绩效的影响[J]. 心理学报, 2007,39(2):311-320
[4] 陈景刚. 国企员工组织信任知觉、公平感与组织公民行为研究[D]. 西南交通大学硕士学位论文, 2006
[5] 曾贱吉,胡培,蒋玉石. 企业员工组织信任影响因素的实证研究[J]. 技术经济与管理研究, 2011,(8):66-69
[6] 倪昌红,叶仁荪,黄顺春,等.工作群体的组织支持感与群体离职:群体心理安全感与群体凝聚力的中介作用[J]. 管理评论, 2013,25(5):92-101
[7] 王鹏鹏. 员工工作压力、组织信任和工作绩效的关系[J]. 经营与管理, 2011,(12):111-113
[8] 黄俊. 组织信任影响工作压力的研究[D]. 电子科技大学硕士学位论文, 2005
[9] Yang H., Ju Y., Lee Y. Effects of Job Stress on Self-esteem, Job Satisfaction, and Turnover Intention[J]. Journal of Transnational Management, 2016,21(1):29-39
[10] Wickramasinghe V. The Mediating Effect of Job Stress in the Relationship Between Work-related Dimensions and Career Commitment[J]. Journal of Health Organization and Management, 2016,30(3):408-420
[11] Khuong M. N., Yen V. H. Investigate the Effects of Job Stress on Employee Job Performance-A Case Study at Dong Xuyen Industrial Zone, Vietnam[J]. International Journal of Trade, Economics and Finance, 2016,7(2):31-37
[12] Guinot J., Chiva R., Rocapuig V. Interpersonal Trust, Stress and Satisfaction at Work:An Empirical Study[J]. Personnel Review, 2014,43(1):96-115
[13] Kickul J., Gundry L. K, Posig M. Does Trust Matter? The Relationship Between Equity Sensitivity and Perceived Organizational Justice[J]. Journal of Business Ethics, 2005,56(3):205-218
[14] 吕晓俊,徐向茹,孙亦沁. 基层公务员的情绪劳动、组织公正和工作压力的关系研究——以上海市若干行政区为例[J]. 管理学报, 2012,9(10):1464-1469
[15] 郭蔚馨. 员工组织公平感对工作压力的影响研究[D]. 南京理工大学硕士学位论文, 2008
[16] Edmondson A. Psychology Safety and Learning Behavior in Teams[J]. Administrative Science Quarterly, 1999,44(2):350-383
[17] 李宁,严进. 组织信任氛围对任务绩效的作用途径[J]. 心理学报, 2007,39(6):1111-1121
[18] Kahn W. A. Psychological Conditions of Personal Engagement and Disengagement at Work[J]. Academy of Management Journal, 1990,33(4):692-724
[19] 凌斌,段锦云,朱月龙. 工作场所中的心理安全:概念构思、影响因素和结果[J]. 心理科学进展,2010,18(10):1580-1589
[20] Nembhard I. M., Edmondson A. C. "Psychological Safety:A Foundation for Speaking Up, Collaboration, and Experimentation in Organizations."[DB/OL]. http://www.oxfordhandbooks.com/view/10.1093/oxfordhb/9780199734610.001.0001/oxfordhb-9780199734610-e-037, 2012-09
[21] Cooper C. L., Sloan S., Williams S. Occupational Stress Indicator:Management Guide[M]. Windsor:NFER-Nelson, 1988
[22] 白玉苓. 工作压力、组织支持感与工作倦怠关系研究[D]. 首都经济贸易大学博士学位论文, 2010
[23] 段锦云. 家长式领导对员工建言行为的影响:心理安全感的中介机制[J]. 管理评论, 2012,24(10):109-116
[24] Liu W., Zhang P., Liao J., et al. Abusive Supervision and Employee Creativity[J]. Management Decision, 2016,54(1):130-147
[25] 于晓宇,胡芝甜,陈依,等. 从失败中识别商机:心理安全与建言行为的角色[J]. 管理评论, 2016,28(7):154-164
[26] 席自强. 组织心理安全与组织公民行为关系研究-以河南省医疗行业为例[D]. 河南大学硕士学位论文, 2007
[27] Kline R. B. Principles and Practice of Structural Equation Modelling[M]. New York:The Guilford Press, 1998
[28] Podsakoff P. M., MacKenzie S. B., Lee J. Y., et al. Common Method Biases in Behavioral Research:A Critical Review of the Literature and Recommended Remedies[J]. Journal of Applied Psychology,2003(88):879-903
[29] 熊红星,张璟,叶宝娟,等. 共同方法变异的影响及其统计控制途径的模型分析[J]. 心理科学进展, 2012,20(5):757-769
[30] Tan H., Tan C. Toward the Differentiation of Trust in Supervisor and Trust in Organization[J]. Genetic, Social, and General Psychology Monographs, 2000,126(2):241-260
[31] Mishra A. K., Spreitzer G. M. Explaining How Survivors Respond to Downsizing:The Roles of Trust, Empowerment, Justice and Work Redesign[J]. Academy of Management Review, 1998,23(3):567-588
[32] Kark R., Carmeli A. Alive and Creating:The Mediating Role of Vitality and Aliveness in the Relationship between Psychological Safety and Creative Work Involvement[J]. Journal of Organizational Behavior, 2009,30(7):785-804
[33] 唐翌. 团队心理安全、组织公民行为和团队创新-一个中介传导模型的实证分析[J]. 南开管理评论, 2005,8(6):24-29
[34] May D. R., Gilson R. L., Harter L. M. The Psychology Condition of Meaningfulness, Safety and Availability and the Engagement of the Human Spirit at Work[J].Journal of Occupational and Organizational Psychology, 2004,77(1):11-37
[35] 黄海艳. 交互记忆系统与研发团队的创新绩效:以心理安全为调节变量[J]. 管理评论, 2014,26(12):91-99
[36] Detert J. R., Burris E. R. Leadership Behaviour and Employee Voice:Is the Door Really Open[J]. Academy of ManagementJournal, 2007,50(4):869-884
[37] Kessel M., Kratzer J., Schultz C. Psychological Safety, Knowledge Sharing, and Creative Performance in Healthcare Teams[J]. Creativity& Innovation Management, 2012,21(2):147-15