资源获得还是损失?情感性与工具性受助的积极与消极影响的双路径机制

摘要/Abstract

摘要： 作为职场帮助行为的重要主体，受助员工的心理感受不容忽视。本研究基于资源保存理论，从受助者的视角出发，探讨了组织情境下接受情感性帮助和工具性帮助对受助者的资源获得和损耗的影响，以及对受助者工作投入和偏离行为的进一步影响。本研究采用经验抽样法，收集了来自109名员工10天共748个数据点的数据，并运用多层线性模型进行数据分析。研究结果显示：（1）情感性受助和工具性受助均正向影响受助者的积极情绪，进而提高受助者的工作投入；（2）工具性受助会引发受助者的自我损耗，进而导致受助者的职场偏离行为。本研究丰富和拓展了组织情境下不同类型受助的差异化影响作用，同时对于在日常工作中如何开展互帮互助具有重要的实践启示。

关键词: 情感性受助, 工具性受助, 资源保存理论, 工作投入, 偏离行为

Abstract: As an important subject of workplace helping behavior, the psychological feelings of recipients cannot be ignored. Based on the conservation of resource theory and from the perspective of recipients, this research explores the impact of receiving emotional help and instrumental help on the recipient’s resource acquisition and depletion in an organizational context, as well as the further impact on their work engagement and deviant behavior. In this study, we use experience sampling method to collect 748 data points from 109 employees over 10 days, and apply hierarchical linear model to analyze our data. The research results show that: (1) Emotional help and instrumental help both positively affect the recipients’ positive emotions, thereby increasing the recipient’s work engagement; (2) Instrumental help triggers recipients’ self-depletion, which in turn leads to the workplace deviant behaviors. This research enriches and expands the differentiated mechanisms of different types of help on work outcomes in organizational context, and offers important practical implication on how to promote mutual help in daily work simultaneously.

Key words: emotional help, instrumental help, conservation of resource theory, work engagement, deviant behavior

詹元芳, 龙立荣, 周家尧, 望家晴. 资源获得还是损失?情感性与工具性受助的积极与消极影响的双路径机制[J]. 管理评论, 2023, 35(4): 215-224.

Zhan Yuanfang, Long Lirong, Zhou Jiayao, Wang Jiaqing. Resource Gain or Loss? A Dual-path Mechanism of Positive and Negative Influences of Emotional and Instrumental Help[J]. Management Review, 2023, 35(4): 215-224.

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