服务型领导对新生代员工工作激情的影响研究

摘要/Abstract

摘要： VUCA（不稳定、不确定、复杂、模糊）时代的到来使企业的外部环境发生剧变，组织中的个体及其能动性和创造力成为了核心要素。与此同时，以80、90后员工为主体的新生代员工成为各个领域的主力军。在组织同时面对VUCA的外部环境和组织内新生代员工群体时，中国企业人力资源管理面临的挑战剧烈而复杂。新生代员工在职业发展目标、个性喜好特点和工作态度等多个方面有着独特的时代印记，在工作价值观、工作激情来源等方面尤甚，传统的领导行为模式遇到了挑战。鉴于此，本研究以驻中国的大型跨国公司的458名新生代员工为样本进行问卷调查，对管理中的服务型领导风格、工作激情、人-组织匹配之间的关系进行了研究，其结果显示：（1）基于社会认知理论分析，服务型领导与新生代员工工作激情正相关；（2）基于社会信息处理理论分析，人-组织匹配在其中起到了中介作用。上述研究结果弥补了服务型领导对新生代员工工作激情影响的理论空白，同时对于在日常管理中如何通过改善领导风格来激发新生代员工工作激情具有实践指导意义和应用价值。

关键词: VUCA, 新生代员工, 服务型领导, 二元激情模型, 人-组织匹配

Abstract: With the arriving of the era of VUCA (volatile, uncertain, complex, ambiguous), the external environment of the enterprise has changed dramatically, and the individuals in the organization and their initiative and creativity have become the core elements. Meanwhile, the new generation employees, mainly those born in the 1980s and 1990s, have become the main force in various fields. When the organization faces both the external environment of VUCA and the employees of new generation within the organization, the challenges of human resource management in Chinese enterprises are fierce and complex. The new generation employees have unique characteristics of the era in such aspects as career development goals, personality preferences and work attitudes, especially in terms of work values and sources of work passion. The traditional leadership behavior patterns are facing challenges. In view of this, in this study, a sample of questionnaire survey with 458 employees of large multinational companies in China, the relationships between servant leadership style, work passion, as well as person-organization fit in management have been studied, the results showed: (1) Based on social cognitive theory analysis, servant leadership is positively related to the working passion of new generation employees; (2) Based on the analysis of social information processing theory, person-organization fit plays an intermediary role. The above research results fill the theoretical gap of the influence of servant leadership on the work passion of the new generation employees, and have practical significance and application value on how to stimulate the work passion of the new generation employees by improving the leadership style in daily management.

Key words: VUCA, new generation employees, servant leadership, dual work passion, person-organization fit

李琰, 葛新权. 服务型领导对新生代员工工作激情的影响研究[J]. 管理评论, 2020, 32(11): 220-232.

Li Yan, Ge Xinquan. Research on the Influence of Servant Leadership on the New Generation Employees' Work Passion[J]. Management Review, 2020, 32(11): 220-232.

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