悔不当初：主管纳谏偏离背景下员工建言后悔的反事实思维过程研究

摘要/Abstract

摘要： 主管纳谏对提升组织效能有积极意义，而其不当纳谏会曲解建议初衷，伤害建言者，增加了员工后悔的空间。因此，采用反事实思维框架，本研究分三个阶段收集了426位室内装修行业员工及其98名主管的配对问卷，探索了主管纳谏偏离对员工建言后悔和建言行为的影响。结构方程模型和Bootstrapping分析显示，主管纳谏偏离通过绩效损失和建言后悔等序列中介负向影响员工建言，环境不确定性在其中介关系之间起负向调节作用；主管纳谏偏离通过建言委派和建言后悔等序列中介负向影响员工建言，团队政治感知在其序列中介关系之间起正向调节作用。该结论有助于丰富纳谏理论和建言领域反事实思维框架，并为主管合理把握意见应用范围和把控建言环境提供启示。

关键词: 建言后悔, 主管纳谏偏离, 建言委派, 环境不确定性, 团队政治感知

Abstract: Supervisors listening to their employees is good for improving organization efficiency, but if employees’ opinions are improperly taken, the original intention underlying their opinions may be misunderstood, causing them to regret speaking up. Thus, by using counterfactual thinking model, this paper collects, in 3 stages, 426 dyad questionnaires from employees and their supervisors from the industry of indoor decoration to explore the relationship between supervisors’ improperly adopting employees’ opinion and employees’ regretting speaking up. The results from structural equation model and bootstrapping show that supervisors’ improper adoption has a negative influence on employees’ speaking up by the proxy mediator of performance loss and the proximal mediator of regret speaking up, which is negatively moderated by environmental uncertainty; supervisors’ improper adoption has a negative influence on employees’ speaking up by the proxy mediator of delegation following employee voice and the proximal mediator of regretting speaking up, which is positively moderated by perceptions of organizational politics. The conclusion can enrich opinion taking theory and counterfactual thinking of employee speaking up, and provide an insight for supervisors to locate application scope and manage the speaking-up environment.

Key words: regret speaking up, supervisors’ improper adoption of opinions, delegation following employee voice, environmental uncertainty, perceptions of team politics

刘生敏, 郭云, 何建佳. 悔不当初：主管纳谏偏离背景下员工建言后悔的反事实思维过程研究[J]. 管理评论, 2025, 37(4): 171-180.

Liu Shengmin, Guo Yun, He Jianjia. Research on the Counterfactual Thinking Process of the Employees Who Regret Speaking up because Their Opinion Is Improperly Taken[J]. Management Review, 2025, 37(4): 171-180.

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