差错汇报对汇报者积极心理状态的影响:基于秘密分享框架

管理评论 ›› 2023, Vol. 35 ›› Issue (8): 209-220.

• 组织行为与人力资源管理 • 上一篇下一篇

差错汇报对汇报者积极心理状态的影响:基于秘密分享框架

张凯丽¹, 王玉梅², 唐宁玉^3,4

1. 华东理工大学商学院, 上海 200237;
2. 西南财经大学工商管理学院, 成都 311100;
3. 上海交通大学安泰经济与管理学院, 上海 200030;
4. 海南大学管理学院, 海口 570228

收稿日期:2021-12-08 出版日期:2023-08-28 发布日期:2023-10-07
通讯作者: 王玉梅(通讯作者),西南财经大学工商管理学院讲师,博士
作者简介:张凯丽,华东理工大学商学院讲师,博士;唐宁玉,上海交通大学安泰经济与管理学院教授,海南大学管理学院教授,博士生导师,博士
基金资助:
国家自然科学基金青年项目(71902061；72202183)；国家自然科学基金面上项目(72072116)。

The Relationship between Error Reporting and Reporters' Psychological Well-beings: Based on Secret Revealing Framework

Zhang Kaili¹, Wang Yumei², Tang Ningyu^3,4

1. School of Business, East China University of Science and Technology, Shanghai 200237;
2. School of Business Administration, Faculty of Business Administration, Southwestern University of Finance and Economics, Chengdu 311100;
3. Antai College of Economics and Management, Shanghai Jiaotong University, Shanghai 200030;
4. School of Management, Hainan University, Haikou 570228

Received:2021-12-08 Online:2023-08-28 Published:2023-10-07

摘要/Abstract

摘要： 差错是员工偏离工作目标、工作流程或工作标准的行为。犯错后,员工常倾向于掩盖而非揭露差错。由此,将差错视为个体工作中的秘密。基于秘密分享框架,提出差错汇报会降低汇报者基于差错的焦虑和反刍,从而提升其积极心理状态;结合差错文献,进一步提出差错严重性影响上述关系。通过问卷调研(N₁=449)和实验设计(N₂=120),研究验证了上述主要假设:差错汇报降低了汇报者基于差错的焦虑和反刍;基于差错的反刍中介了差错汇报与汇报者积极心理状态间的正向关系;差错严重性强化了上述直接和间接效应,使得上述关系在高差错严重性下更强。该研究对组织中差错汇报研究具有重要理论和实践意义。

关键词: 差错汇报, 秘密分享, 基于差错的焦虑, 基于差错的反刍, 差错严重性

Abstract: Errors are defined as employees' deviations from work goals or standards; after error commission, employees are more likely to hide than to reveal their personal errors. As such, our study treats errors as workplace secrets. Applying the secret revealing framework, we propose that error reporting can reduce employees' error-related anxiety and rumination, which can ultimately enhance their psychological well-beings. Furthermore, with the incorporation of error literature, we propose that error severity works as the boundary condition to affect the above relationships. We test our hypotheses with a field study (N₁=449) and an experimental design (N₂=120). Results show that error reporting is negatively related to error-related anxiety and rumination; error reporting is positively related with psychological well-being via the reduction of error-related rumination; error severity moderates the above direct and indirect effects to make the relationships stronger under high error severity. Theoretical and practical implications are discussed.

Key words: error reporting, secret revealing, error-related anxiety, error-related rumination, error severity

张凯丽, 王玉梅, 唐宁玉. 差错汇报对汇报者积极心理状态的影响:基于秘密分享框架[J]. 管理评论, 2023, 35(8): 209-220.

Zhang Kaili, Wang Yumei, Tang Ningyu. The Relationship between Error Reporting and Reporters' Psychological Well-beings: Based on Secret Revealing Framework[J]. Management Review, 2023, 35(8): 209-220.

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差错汇报对汇报者积极心理状态的影响:基于秘密分享框架

The Relationship between Error Reporting and Reporters' Psychological Well-beings: Based on Secret Revealing Framework

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