服务供应链外部整合对企业运营绩效的影响机理分析——被调节的中介效应

摘要/Abstract

摘要： 竞争日益激烈的动态复杂环境下，通过服务供应链外部整合来提升企业运营绩效已成为理论界和实践界普遍关注的问题。以信息质量为中介变量、供应链环境不确定性为调节变量，构建一个被调节的中介模型，探究服务供应链外部整合影响企业运营绩效的微观机理，并以227家服务企业为样本进行实证分析。研究发现，顾客整合和供应商整合不仅直接正向影响企业运营绩效，还通过信息质量的中介作用间接影响运营绩效；供应链环境不确定性不但正向调节服务供应链外部整合与信息质量之间的关系，还增强了信息质量的中介作用，存在被调节的中介效应。

关键词: 服务供应链外部整合, 信息质量, 环境不确定性, 运营绩效

Abstract: Under the increasingly competitive and dynamic complex environment, improving the operational performance through service supply chain external integration (SSCEI) has become a common concern in the theoretical and practical circles. This paper constructs a moderated mediation model to explore the micro-mechanism that SSCEI does to operational performance (OP). Based on a survey data from 227 service firms, the empirical analysis shows that both CI and SI have a significantly positive effect on OP; IQ plays a partial mediating role in the relationship between SSCEI and OP. In addition, environmental uncertainty (EN) not only positively moderates the relationship between SSCEI and IQ, but also enhances the mediating effects of EN, that is, there is a moderated mediation.

Key words: service supply chain external integration, information quality, environmental uncertainty, operational performance

简兆权, 曾经莲, 刘艳. 服务供应链外部整合对企业运营绩效的影响机理分析——被调节的中介效应[J]. 管理评论, 2021, 33(8): 290-301.

Jian Zhaoquan, Zeng Jinglian, Liu Yan. The Effect Mechanism of Service Supply Chain External Integration on Operational Performance: A Moderated Mediation[J]. Management Review, 2021, 33(8): 290-301.

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