组织模块化能否提高制造企业服务创新绩效？——基于组织信息处理理论的视角

摘要/Abstract

摘要： 数字化时代，制造企业通过组织模块化设计提升服务创新绩效成为服务化转型的重要途径，然而关于组织模块化能否以及如何提升制造企业服务创新绩效的研究还很缺乏。本研究从组织信息处理理论出发，探讨组织模块化发挥作用的内在机制。通过对285家制造企业的问卷调查发现：（1）组织模块化设计有助于提升制造企业服务创新绩效|（2）大数据分析能力在组织模块化和制造企业服务创新绩效之间具有中介作用|（3）组织敏捷性完全中介组织模块化和制造企业服务创新绩效的关系|（4）存在组织模块化—大数据分析能力—组织敏捷性—制造企业服务创新绩效的链式中介效应|（5）环境竞争性正向调节大数据分析能力和制造企业服务创新绩效的关系，表明随着环境竞争程度的提高，大数据分析能力对制造企业服务创新绩效的作用显著增强|（6）环境竞争性对组织敏捷性与制造企业服务创新绩效之间关系的调节作用不显著，然而无论环境竞争程度如何，提高组织敏捷性都能够正向影响制造企业服务创新绩效。本研究深化了组织模块化及其作用和优势的研究，并为数字时代制造企业组织架构创新、服务化转型等提供了借鉴。

关键词: 组织模块化, 大数据分析能力, 组织敏捷性, 制造企业服务创新绩效, 组织信息处理理论

Abstract: Organizational modularization design is an important way for manufacturing enterprises to improve service innovation performance during their servitization transformation in the digital age. However, there is a lack of research on whether and how organizational modularization can improve service innovation performance of manufacturing enterprises. Based on organizational information processing theory, this study explores the internal mechanism of organizational modularization. Through the questionnaire survey of 285 manufacturing enterprises, we find that:(1) Organizational modularization positively affects the service innovation performance of manufacturing enterprises. (2) Big data analysis capability plays a mediating role between organizational modularization and service innovation performance of manufacturing enterprises. (3) Organizational agility plays a complete mediating role between organizational modularization and service innovation performance of manufacturing enterprises. (4) There is a chain mediating effect of organizational modularization- big data analysis ability-organizational agility-service innovation performance of manufacturing enterprises. (5) Environmental competitiveness positively moderating the relationship between big data analysis ability and service innovation performance of manufacturing enterprises, indicating that with the improvement of environmental competition, big data analysis ability plays a stronger role in service innovation performance of manufacturing enterprises. (6) Environmental competitiveness has no significant moderating effect on the relationship between organizational agility and service innovation performance of manufacturing enterprises. However, improving organizational agility can positively influence the service innovation performance of manufacturing enterprises regardless of the degree of environmental competition. This study further deepens the research on organizational modularization and its functional advantages and provides guidance for manufacturing enterprises' organizational structure innovation and servitization transformation in the digital era.

Key words: organizational modularization, big data analysis ability, organizational agility, service innovation performance of manufacturing enterprises, Organizational Information Processing Theory

王鹏程, 刘善仕, 刘念. 组织模块化能否提高制造企业服务创新绩效？——基于组织信息处理理论的视角[J]. 管理评论, 2021, 33(11): 157-169.

Wang Pengcheng, Liu Shanshi, Liu Nian. Can Organizational Modularization Improve Service Innovation Performance of Manufacturing Enterprises?——From the Perspective of Organizational Information Processing Theory[J]. Management Review, 2021, 33(11): 157-169.

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