[1] Shunko M., Niederhoff J., Rosokha Y. Humans Are Not Machines:The Behavioral Impact of Queueing Design on Service Time[J]. Management Science, 2017,64(1):453-473 [2] Patrick N. W. Dul J. Human Factors:Spanning the Gap between OM and HRM[J]. International Journal of Operations & Production Management, 2010,30(9):923-950 [3] Batt R. J., Terwiesch C. Early Task Initiation and Other Load-adaptive Mechanisms in the Mmergency Department[J]. Management Science, 2017,63(11):3531-3551 [4] KC D. S. Does Multitasking Improve Performance? Evidence from the Emergency Department[J]. Manufacturing & Service Operations Management, 2013,16(2):168-183 [5] Lee S., Meyer-Doyle P. How Performance Incentives Shape Individual Exploration and Exploitation:Evidence from Microdata[J]. Organization Science, 2017,28(1):19-38 [6] Huckman R. S., Staats B. R., Upton D. M. Team Familiarity, Role Experience, and Performance:Evidence from Indian Software Services[J]. Management Science, 2009,55(1):85-100 [7] Chan T. Y., Li J., Pierce L. Learning from Peers:Knowledge Transfer and Sales Force Productivity Growth[J]. Marketing Science, 2014,33(4):463-484 [8] Di Stefano G., Gino F., Pisano G. P., et al. Making Experience Count:The Role of Reflection in Individual Learning[R]. Harvard Business School NOM Unit Working Paper, 2016 [9] Levinthal D. A., March J. G. The Myopia of Learning[J]. Strategic Management Journal, 1993,14(S2):95-112 [10] Postrel S. Islands of Shared Knowledge:Specialization and Mutual Understanding in Problem-Solving Teams[J]. Organization Science, 2002,13(3):303-320 [11] Schilling M. A., Vidal P., Ployhart R. E., et al. Learning by Doing Something Else:Variation, Relatedness, and the Learning Curve[J]. Management Science, 2003,49(1):39-56 [12] Narayanan S., Balasubramanian S., Swaminathan J. M. A Matter of Balance:Specialization, Task Variety, and Individual Learning in a Software Maintenance Environment[J]. Management Science, 2009,55(11):1861-1876 [13] Staats B. R., Gino F. Specialization and Variety in Repetitive Tasks:Evidence from a Japanese Bank[J]. Management Science, 2012,58(6):1141-1159 [14] KC D. S., Terwiesch C. Impact of Workload on Service Time and Patient Safety:An Econometric Analysis of Hospital Operations[J]. Management Science, 2009,55(9):1486-1498 [15] Dietz D. C. Practical Scheduling for Call Center Operations[J]. Omega, 2011,39(5):550-557 [16] Tan T. F., Netessine S. When does the Devil Make Work? An Empirical Study of the Impact of Workload on Worker Productivity[J]. Management Science, 2014,60(6):1574-1593 [17] Schultz K. L., Mcclain J. O., Thomas L. J. Overcoming The Dark Side of Worker Flexibility[J]. Journal of Operations Management, 2003,21(1):81-92 [18] Ellis H. C. The Transfer of Learning[M]. New York:Macmillan, 1965 [19] Staw B. M. The Consequences of Turnover[J]. Journal of Occupational Behavior, 1980,1(4):253-273 [20] Avgerinos E., Gokpinar B. Task Variety in Professional Service Work:When It Helps and When It Hurts[J]. Production and Operations Management, 2018,27(7):1368-1389 [21] Fong Boh W., Slaughter S. A., Espinosa J. A. Learning from Experience in Software Development:A Multilevel Analysis[J]. Management Science, 2007,53(8):1315-1331 [22] Wylie G., Allport A. Task Switching and the Measurement of "Switch Costs"[J]. Psychological Research, 2000,63(3-4):212-233 [23] Kahol K., Ashby A., Smith M., et al. Quantitative Evaluation of Retention of Surgical Skills Learned in Simulation[J]. Journal of Surgical Education, 2012,67(6):421-426 [24] Ramdas K., Saleh K., Stern S., et al. Variety and Experience:Learning and Forgetting in the Use of Surgical Devices[J]. Management Science, 2017,64(6):2590-2608 [25] Egelman C. D., Epple D., Argote L., et al. Learning by Doing in Multiproduct Manufacturing:Variety, Customizations, and Overlapping Product Generations[J]. Management Science, 2016,63(2):405-423 [26] Globerson S., Levin N., Shtub A. The Impact of Breaks on Forgetting When Performing a Repetitive Task[J]. IIE Transactions, 1989,21(4):376-381 [27] Wixted J. T., Carpenter S. K. The Wickelgren Power Law and the Ebbinghaus Savings Function[J]. Psychological Science, 2007,18(2):133-134 [28] Perdikaki O., Kesavan S., Swaminathan J. M. Effect of Traffic on Sales and Conversion Rates of Retail Stores[J]. Manufacturing & Service Operations Management, 2012,14(1):145-162 [29] Adler P. S., Clark K. B. Behind the Learning Curve:A Sketch of the Learning Process[J]. Management Science, 1991,37(3):267-281 [30] Deo S., Jain A. Slow First, Fast Later:Temporal Speed-Up in Service Episodes of Finite Duration[J]. Production and Operations Management, 2019,28(5):1061-1081 [31] Ockenfels A., Sliwka D., Werner P. Bonus Payments and Reference Point Violations[J]. Management Science, 2014,61(7):1496-1513 [32] Proctor S. P., White R. F., Robins T. G., et al. Effect of Overtime Work on Cognitive Function in Automotive Workers[J]. Scandinavian Journal of Work, Environment & Health, 1996,22:124-132 [33] Spence A. M., Porteus E. L. Setup Reduction and Increased Effective Capacity[J]. Management Science, 1987,33(10):1291-1301 [34] Samaddar S. The Effect of Setup Time Reduction on Its Variance[J]. Omega, 2001,29(3):243-247 [35] Salvucci D. D., Taatgen N. A., Borst J. P. Toward a Unified Theory of the Multitasking Continuum:From Concurrent Performance to Task Switching, Interruption, and Resumption[C]. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. ACM, 2009 [36] Bendoly E., Swink M., Simpson III W. P. Prioritizing and Monitoring Concurrent Project Work:Effects on Switching Behavior[J]. Production and Operations Management, 2014,23(5):847-860 [37] Freeman M., Savva N., Scholtes S. Gatekeepers at Work:An Empirical Analysis of a Maternity Unit[J]. Management Science, 2016,63(10):3147-3167 [38] KC D. S., Staats B. R., Kouchaki M., et al. Task Selection and Workload:A Focus on Completing Easy Tasks Hurts Long-Term Performance[R]. Harvard Business School, Working Paper, 2017 [39] 郭磊,周岩,苏涛永. 所有制影响企业年金参保的实证研究[J]. 管理评论, 2017,29(4):239-254 [40] 刘善仕,孙博,葛淳棉,等. 人力资本社会网络与企业创新——基于在线简历数据的实证研究[J]. 管理世界, 2017,(7):88-98 [41] 林琳,时堪,萧爱铃. 工作投入研究现状与展望[J]. 管理评论, 2008,20(3):8-15 [42] 郭钟泽,谢宝国,程延园. 昨天的积极体验影响今天的工作投入吗?——一项经验取样的日记研究[J]. 管理评论, 2019,31(1):171-182 [43] Weiss H. M., Rupp D. E. Experiencing Work:An Essay on a Person-Centric Work Psychology[J]. Industrial and Organizational Psychology, 2011,4(1):83-97 |