电子政务公众采纳意愿研究：基于荟萃分析的模型构建与实证检验

摘要/Abstract

摘要：

公众的普遍采纳是电子政务创新扩散与价值实现的必要前提。本文基于中国电子政务公众采纳实证研究的荟萃分析结果构建概念模型，以成都、长沙、上海、沈阳与深圳普通公众为调研对象收集数据对模型进行实证检验，同时比较信息查询、在线申办与在线交流服务功能公众采纳行为影响因素及其差异。研究发现：感知有用性、感知易用性、相容性、政府信任、技术信任、便利条件对增加电子政务公众采纳意愿具有显著促进效应；相对优势与政府信任对感知风险具有显著负向影响。影响公众对不同类型电子政务服务采纳意愿的因素及其相对重要性存在一定差异，对信息查询服务与在线交流服务的公众采纳意愿来讲，感知易用性具有最为重要的积极影响，而感知有用性则是在线申办服务采纳意愿最关键的前因变量；相对优势仅对在线申办服务公众采纳意愿具有显著正向作用；政府信任能够显著提升信息查询与在线交流服务公众采纳意愿，但却无法促使在线申办服务采纳意愿的形成；风险感知仅对在线交流服务公众采纳意愿具有显著抑制作用。

关键词: 电子政务, 采纳意愿, 荟萃分析, 影响因素

Abstract:

Citizen's adoption is fundamental for e-government innovation to extend and realize its value. Based on a meta-analysis of relevant empirical researches, this study constructs a conceptual model of influential factors of e-government citizens' adoption and compares the factor difference among 3 types of e-government service by using data collected from 5 cities including Chengdu, Shanghai, Shenyang, Shenzhen and Changsha. The results show that:perceived usefulness, perceived ease of use, compatibility, facilities, trust in government and trust in technology can significantly increase citizens' intention to adopt e-government; relative advantage and trust in government have a significant negative impact on perceived risk. There are some differences in influential factors among 3 types of e-government:perceived ease of use is the most important factor in predicting citizens' adoption of information search and on-line communication services, while perceived usefulness has the strongest positive effect on citizens' adoption of on-line transaction service; relative advantage only has positive influence on citizens' adoption of on-line transaction service; trust in government can improve citizens' adoption of information search and on-line communication services, but it does not has significant effect on citizens' intention to adopt on-line transaction service; the negative effect of perceived risk on citizens' adoption of e-government can only be found in on-line communication services.

Key words: e-government, intention to adopt, meta-analysis, influential factor

李燕. 电子政务公众采纳意愿研究：基于荟萃分析的模型构建与实证检验[J]. , 2020, 32(4): 298-309.

Li Yan. Citizen's Intention to Adopt E-government: An Empirical Study Based on Meta-analysis[J]. , 2020, 32(4): 298-309.

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