职场友谊对建言行为的影响：—个有调节的中介模型

摘要/Abstract

摘要：

除了工作态度与工作绩效外，职场友谊是否对其他工作结果产生影响有待进一步研究。从个体微观视角，考察职场友谊对员工建言行为的影响，探讨团队成员交换的中介作用以及司龄、学历的调节作用。以山东、河北、北京3省/市的407名员工为被试，分析结果表明：职场友谊对团队成员交换、建言行为有正向影响；团队成员交换对建言行为有正向预测作用；团队成员交换在职场友谊与建言行为关系中具有完全中介作用；员工司龄正向调节了“职场友谊—团队成员交换—建言行为”路径的后半径，教育程度的调节效应不显著，即对于司龄长的员工，团队成员交换的中介作用越强。本研究拓展了职场友谊影响效果的研究，进一步澄清了职场友谊对建言行为影响的过程机制与边界条件，对企业员工建言行为激发有一定启示。

关键词: 职场友谊, 建言行为, 团队成员交换, 司龄, 教育程度

Abstract:

Increasingly, scholars are aware that workplace friendship may impact on a variety of organizational outcomes in addition to job attitude and job performance. From the micro perspective of individual, the current study explores the relationship between workplace friendship and voice behavior, the mediated role of team-member exchange, and the moderated role of time to join and education. Based on a sample of 407 employees from Shandong, Hebei and Beijing provinces, results show that:(1) workplace friendship positively affects team-member exchange(TMX) and employees' voice behavior; (2) team-member exchange (TMX) positively affects employee's voice behavior and mediates the relationship between workplace friendship and voice behavior; (3) working seniority within the firm moderates the later radius of the path "workplace friendship-TMX-voice behavior", while the moderation effect of education is not significant. That's to say, the mediating effect of TMX is larger for employees working longer within the firm. This study extends the research on effects of workplace friendships, further clarifies the mechanism and boundary conditions through or under which workplace friendship affects voice behavior, and offers practical implications for organizations in motivating employees to voice.

Key words: workplace friendship, voice behavior, team-member exchange, working seniority, education

尹奎, 孙健敏, 张凯丽, 陈乐妮. 职场友谊对建言行为的影响：—个有调节的中介模型[J]. , 2018, 30(4): 132-141.

Yin Kui, Sun Jianmin, Zhang Kaili, Chen Leni. The Effect of Workplace Friendship on Voice Behavior:A Moderated Mediation Model[J]. , 2018, 30(4): 132-141.

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