差错规避对部门绩效的影响：一个跨层链式中介模型

摘要/Abstract

摘要：

差错规避氛围使部门内产生“不求有功，但求无过”的消极心态，但同时也促使员工为预防差错而努力，它将如何影响部门绩效？影响机制是什么？本文针对上述问题提出跨层（浴缸）模型，探讨差错规避氛围（包括差错紧张和差错掩盖两个维度）对部门绩效的间接作用，考察个体层面的建言角色身份和抑制性建言行为的链式中介作用。利用130名部门领导和429名员工的配对样本数据，采用多层结构方程模型分析检验了所提出的模型。结果表明：（1）差错紧张氛围与员工建言角色身份显著正相关；（2）员工建言角色身份与抑制性建言行为显著正相关；（3）员工抑制性建言行为与部门绩效显著正相关；（4）员工建言角色身份与抑制性建言行为在差错紧张氛围与部门绩效之间起到有序的跨层链式中介作用。

关键词: 差错规避氛围, 差错紧张, 差错掩盖, 建言角色身份, 抑制性建言行为, 部门绩效

Abstract:

Error aversion climate can lead to negative mentality in a group, but it can also arouse employees' efforts to avoid errors. Does error aversion climate (including error strain and covering up errors) in a group really have effects on group performance? What is the possible mechanism undermining them then? In response to the above research questions, we propose a multilevel model to explore how error aversion climate affect group performance, examining the chained mediating role of voice role identity and prohibitive voice which are at the individual level. We collect data using the paired questionnaires and get data from 130 supervisors and 429 subordinates to test the hypotheses. Multilevel structural equation modeling is used to analyze top-down relationship between error aversion climate and individual voice role identity, relationship between employees' voice role identity and employees' prohibitive voice within the same level and bottom-up relationship between employees' prohibitive voice and group performance. The empirical results show that (1) error strain is positively related to voice role identity; (2) voice role identity is positively related to prohibitive voice; (3) prohibitive voice is positively related to group performance; and (4) the indirect relationship between error strain and group performance is sequentially transmitted through voice role identity and prohibitive voice.

Key words: error aversion climate, error strain, covering up errors, voice role identity, prohibitive voice, group performance

张若勇, 张柳柳, 王海珍. 差错规避对部门绩效的影响：一个跨层链式中介模型[J]. , 2017, 29(4): 143-153.

Zhang Ruoyong, Zhang Liuliu, Wang Haizhen. Error Aversion and Group Performance: A Multilevel Chain Mediating Model[J]. , 2017, 29(4): 143-153.

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