环卫服务外包中合作管理、关系质量与外包效果关系研究——以深圳市为例

›› 2016, Vol. 28 ›› Issue (2): 197-209.

环卫服务外包中合作管理、关系质量与外包效果关系研究——以深圳市为例

刘波, 李娜, 李巧意, 成媛

西安交通大学公共政策与管理学院, 西安 710049

收稿日期:2013-12-13 出版日期:2016-02-28 发布日期:2016-03-01
作者简介:刘波,西安交通大学公共政策与管理学院教授,博士生导师,博士;李娜,西安交通大学公共政策与管理学院博士研究生;李巧意,西安交通大学公共政策与管理学院硕士研究生;成媛,西安交通大学公共政策与管理学院硕士研究生.
基金资助:
国家社会科学基金重大项目(13&ZD044);中央高校基本科研业务费专项资金项目(SKZ2014007);陕西省社会科学基金项目(2014G09);陕西省软科学项目(2014KRM77).

Cooperation Management, Relationship Quality, Outsourcing Effect in Sanitation Service Outsourcing——on the Example of Shenzhen

Liu Bo, Li Na, Li Qiaoyi, Cheng Yuan

School of Public Policy and Administration, Xi'an Jiaotong University, Xi'an 710049

Received:2013-12-13 Online:2016-02-28 Published:2016-03-01

摘要/Abstract

摘要：

本文在已有研究基础上,结合实践运用扎根理论构建环卫服务外包中合作管理、关系质量与外包效果的关系模型.并向深圳市环卫服务外包相关部门发放问卷,收集整理,通过SEM模型验证假设.结果表明:合作管理的影响因素协调支持、监督控制、绩效评价,关系质量的影响因素信任、承诺、共识,对环卫服务外包效果均有积极的影响作用;同时,协调支持通过信任,绩效评价通过共识也能对外包效果产生积极影响.由此可知,合作管理不仅可以直接影响环卫服务外包效果,还能通过关系质量间接影响外包效果.基于此,本文从合作管理这一源头性影响因素着手,为地方政府环卫服务外包提出相应对策建议.

关键词: 环卫服务外包, 合作管理, 关系质量, 外包效果

Abstract:

Based on the existing theoretical research and combined with the practice, using the grounded theory, this paper constructs a model of cooperation management, relationship quality and outsourcing effect for sanitation service outsourcing. Through the survey of sanitation service outsourcing related departments of Shenzhen, this paper establishes a structural equation model (SEM) to verify the assumption. The research result shows that the influence factors of cooperation management: coordination and supporting, supervision and control, performance evaluation, and the influence factors of relationship quality: trust, commitment, consensus, they all have positive influence on effect of sanitation service outsourcing. At the same time, the coordination and supporting through trust, performance evaluation through consensus both can have a positive impact on outsourcing effect, therefore, cooperation management can not only directly affect the effect of the sanitation service outsourcing, also can through the relationship quality indirectly influence the outsourcing effect. Based on this, the paper begins from the source influence factor, i.e. cooperation management, to put forward the corresponding countermeasures and suggestions for the sanitation service outsourcing of local government.

Key words: the sanitation service outsourcing, cooperation management, relationship quality, outsourcing effect

刘波, 李娜, 李巧意, 成媛. 环卫服务外包中合作管理、关系质量与外包效果关系研究——以深圳市为例[J]. , 2016, 28(2): 197-209.

Liu Bo, Li Na, Li Qiaoyi, Cheng Yuan. Cooperation Management, Relationship Quality, Outsourcing Effect in Sanitation Service Outsourcing——on the Example of Shenzhen[J]. , 2016, 28(2): 197-209.

参考文献

[1] 郑闻.政府公共服务外包研究综述[J]. 天水行政学院学报, 2009,(1):80-82
[2] 刘波,崔鹏鹏,赵云云.公共服务外包决策的影响因素研究[J]. 公共管理学报, 2010,7(2):46-53
[3] 萨瓦斯.周志忍译.民营化与公私部门的伙伴关系[M]. 北京: 中国人民大学出版社, 2003
[4] 王桢桢.公共服务合同的选择困境及其治理——基于广州市环卫服务合同承包的实践观察[J]. 广东行政学院学报, 2013,25(4):12-17
[5] 黄锦荣,叶林.公共服务"逆向合同承包"的制度选择逻辑[J]. 公共行政评论, 2011,4(5):100-120
[6] 邓俊.构建环卫公共服务市场供给机制中的政府定位[J]. 城市管理与科技, 2006,8(6):241-245
[7] Bloomfield P., Ahern F. D. Long-Term Infrastructure Partnerships Contracting Risks and Risk-Reduction Strategies[J]. State & Local Government Review, 2011,43(1):49-59
[8] Amirkhanyan A. A. Monitoring across Sectors: Examining the Effect of Nonprofit and For-Profit Contractor Ownership on Performance Monitoring in State and Local Contracts[J]. Public Administration Review, 2010,70(5):742-755
[9] Sclar E. D., Leone R. C. You Don't Always Get What You Pay for: The Economics of Privatization[M]. New York: Cornell University Press, 2000
[10] Jaenam L., Younggul K. Effect of Partnership Quality on IS Outsourcing Success: Conceptual Framework and Empirical Validation[J]. Journal of Management Information Systems, 1999,15(4):29-62
[11] Yang K., Vanlandingham G. How Hollow Can We Go? A Case Study of the Florida's Efforts to Outsource Oversight of Privatized Child Welfare Services[J]. American Review of Public Administration, 2012,42(5):543-561
[12] 宋喜凤,杜荣,艾时钟.IT外包中关系质量、知识共享与外包绩效关系研究[J]. 管理评论, 2013,25(1):52-62
[13] Goo J., Nam K. The Role of Service Level Agreements in Relational Management of Information Technology Outsourcing: An Empirical Study[J]. Mis Quarterly, 2009,33(1):119-145
[14] Chu Z., Wang Q. Drivers of Relationship Quality in Logistics Outsourcing in China[J]. Journal of Supply Chain Managrment, 2012,48(3):78-96
[15] 张喆,万迪昉,贾明.高科技生物制药行业PPP合作中信任与合作效果的关系研究——环境不确定性和合作方行为不确定性的调节作用[J]. 科学学与科学技术管理, 2008,29(6):172-177
[16] Goles T., Chin W. W. Information Systems Outsourcing Relationship Factors: Detailed Conceptualization and Initial Evidence[J]. Acm Sigmis Database, 2005,36(4):47-67
[17] Zhang F., Xie D. On Effective Supervision of Equipment Support Outsourcing[C]. International Conference on IEEE, 2012
[18] Srivastava S., Teo T. H. Contract Performance in Offshore Systems Development: Role of Control Mechanisms[J]. Journal of Management Information Systems, 2012,29(1):115-158
[19] Li S. Performance Evaluation and Prediction of IT-Outsourcing Service Supply Chain Based on Improved SCOR Model[J]. International Journal of Advancements in Computing Technology, 2013,5(5):354
[20] Maynard-Moody S. For-Profit Welfare: Contracts, Conflicts, and the Performance Paradox[J]. Journal of Public Administration Research and Theory, 2007,17(2):189-211
[21] Leeman D., Reynolds D. Trust and Outsourcing: Do Perceptions of Trust Influence the Retention Ofoutsourcing Providers in the Hospitality Insdustry?[J]. International Journal of Hospitality Management, 2012,31(2):601-608
[22] Luo Y., Huang Y., Wang S. L. Guanxi and Organizational Performance: A Meta-analysis[J]. Management and Organization Review, 2012,8(1)72-139
[23] Oza N. V., Hall T., Rainer A., Grey S. Trust in Software Outsoureing Relationships: An Empirieal Investigation of Indian Software Companies[J]. Information and software Technology, 2006,48(5):345-354
[24] Han H. S., Lee J. N., Seo Y. W. Analyzing the Impact of Afirm's Capability on Outsourcing Success: A Process Perspective[J]. Information & Management,2008,45(1):31-42
[25] Liao P. C., Radhakrishnan S. A. Commitment-Based Explanation for Outsourcing Multiple Tasks[J]. Contemporary Accounting Research, 2013,30(3):1063-1081
[26] Blumenberg S. IT Outsourcing Relationship Quality Dimensions and Drivers: Empirical Evidence from the Financial Industry[C]. "IT Outsourcing Relationship Quality Dimensions and Drivers: Empirical"by Stefan Blumenberg, 2008
[27] Mohr J., Spekman R. Characteristics of Partnership Success Partnership Attributes, Communication Behavior, and Conflict Resolution Techniques[J]. Strategic Management Journal, 1994,15(15):135-152
[28] Gopal A., Gosain S. The Role of Organizational Control Sand Boundary Spanning in Software Development Outsourcing: Implications for Project Performance[J]. Information System Research, 2010,21(4):960-982
[29] Leimeister S. IT Outsourcing Governance: Client Types and Their Management Strategie[M]. Wiesbaden: Gabler Verlag, 2010