The Cross-level Effects of Servant Leadership on Employees'Organizational Citizenship Behaviors: A Mediated Moderating Model

Abstract

Abstract:

In recent years, the Chinese government has been curbing official corruptions in pursuit of a servant-style leadership that cen-ters on serving people, and thus more and more attention has been paid to the positive effects of servant leadership on employees' atti-tudes and behaviors.Given this, we conduct a questionnaire survey to 400 employees and their leaders from 90 departments of 25 bran-ches in a famous Chinese enterprise.Based on the self-determination theory, we make a cross-level analysis of the relationships among servant leadership, employee psychological empowerment, prosocial motivation and organizational citizenship behavior (OCB) in daily management.The results show that:(1) servant leadership can provoke employees' prosocial motivation and resultantly arouse their or-ganizational citizenship behaviors (OCB) in daily management;(2) employee psychological empowerment can amplify the positive cor-relation between servant leadership and employees' prosocial motivations;(3) the interaction between servant leadership and employee psychological empowerment is able to affect employees' voice behaviors by their prosocial motivation.These conclusions are helpful for supervisors to improve their leadership efficiency.

Key words: servant leadership, employee psychological empowerment, prosocial motivation, organizational citizenship behavior (OCB)

Lu Junting, Zhang Zhe, Jia Ming. The Cross-level Effects of Servant Leadership on Employees'Organizational Citizenship Behaviors: A Mediated Moderating Model[J]. , 2017, 29(7): 187-199.

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