Management Review ›› 2024, Vol. 36 ›› Issue (5): 126-136,163.

• Marketing • Previous Articles    

The Impact of Influencer-generated Content on Consumer Engagement

Zhang Honghong1, Gong Xiushuang2, Lu Jiawen3   

  1. 1. School of Business, Jiangnan University, Wuxi 214122;
    2. School of Economics and Business Administration, Chongqing University, Chongqing 400044;
    3. Alibaba Group, Hangzhou 311121
  • Received:2021-11-02 Published:2024-06-06

Abstract: As an essential tool for corporate brand marketing, social media influencer marketing brings significant traffic to brand com-munication. Based on the Elaboration Likelihood Model and the Persuasion Knowledge Model, this study utilizes real data from social media platforms to investigate the impact of four core factors of influencer-generated content on consumer engagement behavior. The re-sults reveal that the format of influencer-generated content, contents' hedonic value, campaign incentives, and campaign intent all have significant direct effects on consumer engagement behavior. Specifically, influencer-generated content presented in video format, with high hedonic value, campaign incentives, or brand-promoting intention, is more likely to elicit consumers' likes, comments, and sha-ring behavior. These effects are further moderated by campaign intent. Specifically, posts using videos (vs. text-image) and campaign in-centives (vs. no incentives) are more effective in generating comments and sharing behavior when the intent is to promote brand, where-as posts high in hedonic value (vs. low hedonic value) are more effective in generating comments when the intent is to increase trials.

Key words: influencer marketing, consumer engagement, influencer-generated content, campaign intent