Management Review

Management Review ›› 2023, Vol. 35 ›› Issue (12): 272-281.

• Logistics and Supply Chain Management • Previous Articles     Next Articles

Impact of Intelligentization on Retail Logistics: Empirical Evidence from Lianhua Huashang

Tian Xin1,2,3, Wang Haoqing1,2,3, Wang Shouyang1,3,4, Song Yan1,2,3, Chen Qinghong2,5, Tian Jian5   

  1. 1. School of Economics and Management, University of Chinese Academy of Sciences, Beijing 100190;
    2. Research Center on Fictitious Economy and Data Science, Chinese Academy of Sciences, Beijing 100190;
    3. Key Laboratory of Big Data Mining and Knowledge Management, Chinese Academy of Sciences, Beijing 100190;
    4. Academy of Mathematics and Systems Science, Chinese Academy of Sciences, Beijing 100190;
    5. Shanghai HEADING Information Engineering Co., Ltd., Shanghai 201112
  • Received:2021-03-25 Online:2023-12-28 Published:2024-01-30

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Abstract: Intelligentization, which provides solutions to the problems of labor shortage and geographical imbalance faced by brick-and-mortar retail enterprises, can reduce the labor intensity, facilitate the implementation of intensive storage, save warehouse space, and improve the capacity and utilization of logistics center. Based on the case of Lianhua Huashang smart logistics center, we examine the impact of intelligentization on retail logistics operations from three aspects: cost, efficiency and quality. The results of the empirical study indicate that intelligentization has increased the cost of building the logistics system, effectively improved the efficiency of retail logistics operations, but not made the quality of retail logistics better. From a global and long perspective, adopting intelligentization of logistics will promote the long-term development and cross-regional expansion of brick-and-mortar retail enterprises.

Key words: smart logistics, goods-to-person mode, intelligentization, difference-in-difference, retailer