The Impact of Voicer’s Emotion and Voice Type on Superiors’ Attitude and the Mechanism of How the Impact Works

Abstract

Abstract: Employees’ any suggestion to their superiors can not bear fruit unless it is adopted. Based on the theory of emotions as social information, we analyze the influence of voicer’s emotion and voice type on superiors’ attitude and the internal mechanism of how the influence works. 133 managers are invited to participate in our scenario-based experiment. A 2 (positive emotion / negative emotion)×2 (promotive voice / prohibitive voice) between-subject design is employed. The results show that the main effect of voicer’ s emotion is significant and more suggestions voiced with a positive emotion are taken; the main effect of voice type is significant and more promotive voices are taken; the interactive effect between voicer’s emotion and voice type is significant; loyalty mediates the impacts that voicer’s emotion, voice type and the interactive effect between them have on superiors’ attitude. The theoretical contributions and empirical implications of this study are discussed finally.

Key words: suggestion adoption, suggesting behavior, emotion, voice type, loyalty

Zhou Hao, Sheng Xinyi, Qin Chunhua. The Impact of Voicer’s Emotion and Voice Type on Superiors’ Attitude and the Mechanism of How the Impact Works[J]. Management Review, 2022, 34(10): 170-179.

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