Tensions and Management of Multiple Institutional Logics in Human Resource Consulting Projects

Abstract

Abstract: This paper adopts multiple case study to explore the multiple competing institutional logics in HR consulting projects and management of tensions. First of all, this study identifies the competing institutional logics in the local human resource management consulting projects, namely, professional logic and commercial logic, and the types of tensions in the projects. Then, this paper studies the management of tensions and finds that different socialization triggers different identity work of individuals. This will affect the construction of organizational identity, relevant tension management and corresponding logics relationship states. Finally, A new approach of tensions management is found, namely, mix-and-match hiring along with end-and-means-focused socialization. The findings extend the relevant researches at both individual and project levels and serve as a tentative attempt to explore the instantiation of institutional logic multiplicity in response to academic calling.

Key words: institutional logic, tension, human resource management consulting, socialization, identity work

Ge Minglei, Zhang Lihua, Jia Guangyu, Guan Xiaoyu. Tensions and Management of Multiple Institutional Logics in Human Resource Consulting Projects[J]. Management Review, 2022, 34(9): 254-270.

References

[1] 周文辉,林华,陈晓红. 价值共创视角下的创新瓶颈突破案例研究[J]. 管理学报, 2016,13(6):863-870
[2] 葛明磊,郭云贵,张丽华. 管理咨询中的扎根理论思想逻辑与行动学习研究[J]. 经济管理, 2017,39(4):84-96
[3] Besharov M. L., Smith W. K. Mutiple Institutional Logics in Organizations: Explaining Their Varied Nature and Implication[J]. Academy of Management Review, 2014,39(3):364-381
[4] Thornton P. H., Ocasio W. Institutional Logics and the Historical Contingency of Power in Organizations: Executive Succession in the Higher Education Publishing Industry, 1958-1990[J]. American Journal of Sociology, 1999,105(3):801-843
[5] Glynn M. A. When Cymbals Become Symbols: Conflict over Organizational Identity within a Symphony Orchestra[J]. Organization Science, 2000,11(3):285-298
[6] Powell W. W., Sandholtz K. W. Amphibious Entrepreneurs and the Emergence of New Organizational Forms[J]. Strategic Entrepreneurship Journal, 2012,6(2):94-115
[7] Battilana J., Sengul M., Pache A. C., Model J. Harnessing Productive Tensions in Hybrid Organizations: The Case of Work Integration Social Enterprises[J]. Academy of Management Journal, 2015,58(6):1658-1685
[8] Battilana J., Dorado S. Building Sustainable Hybrid Organization: The Case of Commercial Microfinance Organization[J]. Academy of Management Journal, 2010,53(6):1419-1440
[9] Jay J. Navigating Paradox as a Mechanism of Change and Innovation in Hybrid Organizations[J]. Academy of Management Journal, 2013,56(1):137-159
[10] Pache A. C., Santos F. M. Inside the Hybrid Organization: Selective Coupling as a Response to Competing Institutional Logics[J]. Academy of Management Journal, 2013,56(4):972-1001
[11] Friedland R., Alfold R. R. Bring Scciety Back in: Symbols, Practices, and Institutional Contradictions[C]. The New Institutionalism in Organizational Analysis, 1991
[12] Thornton P. H., Ocasio W., Lounsbury M. The Institutional Logics Perspective: A New Approach to Culture, Structure and Process[M]. Oxford: Oxford University Press, 2012
[13] Dunn M. B., Jones C. Institutional Logics and Institutional Pluralism: The Contestation of Care and Science Logics in Medical Education, 1967-2005[J]. Administrative Science Quarterly, 2010,55(1):114-149
[14] 王利平. 制度逻辑与“中魂西制”管理模式:国有企业管理模式的制度分析[J]. 管理学报, 2017,14(11):1579-1586
[15] Hoffman A. J. Institutional Evolution and Change: Environmentalism and the U.S. Chemical Industry[J]. Academy of Management Journal, 1999,42(4):351-371
[16] Reay T., Hinings C. R. The Recomposition of an Organizational Field: Health Care in Alberta[J]. Organiztion Studies, 2005,26(3):351-384
[17] Reay T., Hinings C. R. Managing the Rivalry of Competing Institutional Logics[J]. Organiztion Studies, 2009,30(6):629-652
[18] 杨书燕,吴小节,汪秀琼. 制度逻辑研究的文献计量分析[J]. 管理评论, 2017,29(3):90-109
[19] 刘书博,叶璟,吕力. 外来制度逻辑在中国商学院组织中的冲突与互动机制研究[J]. 管理学报, 2019,16(6):839-847
[20] 王涛,陈金亮. 双元制度逻辑的共生演化与动态平衡——基于国有企业组织场域的解释[J]. 当代经济科学, 2018,40(4):75-83
[21] 刘德鹏,贾良定,刘畅唱,等. 从自利到德行:商业组织的制度逻辑变革研究[J]. 管理世界, 2017,(11):94-111
[22] 葛明磊,张丽华,黄秋风. 产业互联网背景下多重制度逻辑与组织双元性研究——以苏宁O2O变革过程为例[J]. 管理评论, 2018,30(2):242-255
[23] 程宣梅,谢洪明,陈侃翔,等. 集体行动视角下的制度逻辑演化机制研究——基于专车服务行业的案例分析[J]. 管理科学学报, 2018,21(2):16-36
[24] Smith W. K., Lewis M. W. Toward a Theory of Paradox: A Dynamic Equilibrium Model of Organizing[J]. Academy of Management Review, 2011,36(2):381-403
[25] Lewis M. W., Smith W. K. Paradox as a Meta-theoretical Perspective: Sharpening the Focus and Widening the Scope[J]. Journal of Applied Behavioral Science, 2014,50(2):127-149
[26] 庞大龙,徐立国,席酉民. 悖论管理的思想溯源、特征启示与未来前景[J]. 管理学报, 2017,14(2):168-175
[27] 庞大龙,徐立国,席酉民. 文化双融视角下的组织悖论多元范式整合[J]. 管理学报, 2019,16(1):17-26
[28] Ramus T., Vaccaro A., Brusoni S. Institutional Complexity in Turbulent Times: Formalization, Collaboration, and the Emergence of Blended Logics[J]. Academy of Management Journal, 2017,60(4):1253-1284
[29] Tracey P., Phillips N. The Distinctive Challenge of Educating Social Entrepreneurs: A Postscript and Rejoinder to the Special Issue on Entrepreneurship Education[J]. Academy of Management Learning& Education, 2007,6(2):264-271
[30] Mutch A. Practice, Substance, and History: Reframing Institutional Logics[J]. Academy of Management Review, 2018,43(2):242-258
[31] Canales R. Weaving Straw Into Gold: Managing Organizational Tensions between Standardization and Flexibility in Microfinance[J]. Organization Science, 2014,25(1):1-28
[32] Oliver C. Strategic Responses to Institutional Processes[J]. Academy of Management Review, 1991,16(1):145-179
[33] Murray F. The Oncomouse that Roared: Hybrid Exchange Strategies as a Source of Distinction at the Boundary of Overlapping Institutions[J]. American Journal of Sociology, 2010,116(2):341-388
[34] Durand R., Hawn O., Ioannou I. Willing and Able: A General Model of Organizational Responses to Normative Pressures[J]. Academy of Management Review, 2019,44(2):299-320
[35] Waeger D., Weber K. Institutional Complexity and Organizational Change: An Open Polity Perspective[J]. Academy of Management Review, 2017,44(2):336-359
[36] Jakob-Sadeh L., Zilber T. B. Bringing ‘Together’: Emotions and Power in Organizational Responses to Institutional Complexity[J]. Academy of Management Journal, 2019,62(5):1413-1443
[37] Smets M., Morris T., Greenwood R. From Practice to Field: A Multilevel Model of Practice-driven Institutional Change[J]. Academy of Management Journal, 2012,55(4):877-904
[38] 李宏贵,蒋艳芬. 多重制度逻辑的微观实践研究[J]. 财贸研究, 2017,28(2):80-89
[39] 肖红军,阳镇. 多重制度逻辑下共益企业的成长:制度融合与响应战略[J]. 当代经济科学, 2019,41(3):1-12
[40] 罗伯特·K·殷. 案例研究: 设计与方法(第3版)[M]. 重庆: 重庆大学出版社, 2004
[41] Kathleen M. E. Building Theories from Case Study Research[J]. Academy of Management Review, 1989,14(4):532-550
[42] 贾旭东,谭新辉. 经典扎根理论及其精神对中国管理研究的现实价值[J]. 管理学报, 2010,7(5):656-665
[43] Goodrick E., Reay T. Constellations of Institutional Logics Changes in the Professional Work of Pharmacists[J]. Work and Occupations, 2011,38(3):372-416
[44] Marquis C., Lounsbury M. Vice La Resistance: Competing Logics and the Consolidation of US Community Banking[J]. Academy of Management Journal, 2007,50(4):799-820
[45] 李宏贵,谢蕊. 多重制度逻辑下企业技术创新的合法性机制[J]. 科技管理研究, 2017,37(3):15-21
[46] 李宏贵,谢蕊,陈忠卫. 多重制度逻辑下企业创新合法化战略行为——基于阿里巴巴案例分析[J]. 经济与管理研究, 2017,38(7):133-144
[47] Smith W. K., Gonin M., Besharov M.L. Managing Social-Business Tensions: A Review and Research Agenda for Social Enterprise[J]. Business Ethics Quarterly, 2013,23(3):407-442
[48] Sveningsson S., Alvesson M. Managing Managerial Identities: Organizational Fragmentation, Discourse and Identity Struggle[J]. Human Relations, 2003,56(10):1163-1193
[49] Lawrence P. R., Lorsch J. W. Differentiation and Integration in Complex Organizations[J]. Administrative Science Quarterly, 1967,12(1):1-47
[50] Raisch S., Birkinshaw J., Probst G., et al. Organizational Ambidexterity: Balancing Exploitation and Exploration for Sustained Performance[J]. Organization Science, 2009,20(4):685-695
[51] 晏梦灵,董小英,胡燕妮. 组织从低端到高端的战略更新机理:基于间断平衡与双元能力理论的案例研究[J]. 管理评论, 2020,32(4):310-324
[52] Andriopoulos C., Lewis M. W. Exploitation-Exploration Tensions and Organizational Ambidexterity: Managing Paradoxes of Innovation[J]. Organization Science, 2009,20(4):696-717
[53] Ashforth B. E., Harrison S. H., Corley K. G. Identification in Organizations: An Examination of Four Fundamental Questions[J]. Journal of Management, 2008,34(3):325-374
[54] 田喜洲,董强,马珂. 工作身份转变研究述评[J]. 外国经济与管理, 2016,38(8):81-94
[55] 杨勃,杜晓君,蔡灵莎. 组织身份的持久性与动态性: 比较研究及整合框架构建[J]. 南大商学评论, 2016,33(1):41-74
[56] 李蓉,杜义飞,霍龙,等. 双元角色下组织独立能力构建过程研究——以中山大学新华学院为例[J]. 管理评论, 2018,30(10):279-294
[57] 胥思齐,李鹏飞,席酉民,等. 组织平衡多重制度逻辑并以组织身份应对制度复杂性的过程——某美式木结构住宅建造公司的案例研究[C]. 中国企业管理案例与质性研究论坛(2016)论文集, 2016