Research on the Impact of User Intervention on Service Innovation Performance of Equipment Manufacturing Enterprises ——The Mediating Effect of Knowledge Co-Creation and the Moderating Effect of Network Ability

Abstract

Abstract: Users are important participants and collaborators of service innovation. Based on the previous researches on the relationship between user behavior and service innovation performance, this study introduces the user intervention into the research framework of the factors affecting the service innovation performance of equipment manufacturers. With knowledge co-creation as mediator and network capability as moderator, structural equation model, hierarchical regressions and bootstrapping method are employed to explore the mechanism of how user intervention influences service innovation performance. The study finds that, firstly, user intervention has a significant positive impact on the service innovation performance of equipment manufacturing enterprises. Secondly, both alliance-based knowledge co-creation and embedded knowledge co-creation positively mediate the relationship between user intervention and service innovation performance, but their mediating mechanism are different. Thirdly, network capability has a positive moderating effect between user intervention and service innovation performance, and also enhances the mediating effects of alliance-based knowledge co-creation, that is, there exists a moderated mediation. The conclusion provides a practical basis for service innovation of equipment manufacturers.

Key words: user intervention, service innovation performance, equipment manufacturing enterprise, knowledge co-creation, network capability

Zhou Lingyue, Qi Liangqun, Xu Yingying. Research on the Impact of User Intervention on Service Innovation Performance of Equipment Manufacturing Enterprises ——The Mediating Effect of Knowledge Co-Creation and the Moderating Effect of Network Ability[J]. Management Review, 2022, 34(4): 119-130.

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