感知信任与项目绩效:组织承诺的中介作用

摘要/Abstract

摘要：

为探究企业如何通过管理项目经理来提升项目绩效，以组织承诺为中介变量，构建项目经理感知信任对项目绩效的作用模型。运用相关分析、层级回归分析、Bootstrap分析等统计方法，对232份样本数据进行模型检验。结果表明，项目经理感知的认知信任对组织承诺的三个维度具有显著的促进作用，而情感信任主要作用于情感承诺和规范承诺，对持续承诺的影响不显著；情感承诺和规范承诺在项目经理的感知信任和项目绩效之间起中介作用，而持续承诺的中介作用未得到数据验证。此外，项目经理职责的特殊性导致其对认知信任的感受更为强烈。研究结论启示企业要建立对项目经理的认知信任，有效利用情感承诺和规范承诺；但更应从企业可持续发展的角度，培养项目经理的情感信任，促成项目经理的持续承诺。

关键词: 感知信任, 组织承诺, 项目绩效, 项目经理

Abstract:

To explore the way in which enterprises improve project performance through managing the project managers, this study examines the influence of perceived trust of project managers on project performance from the perspective of project management, and builds a mediating model which shows the mediating effects of organizational commitment between perceived trust of project managers and project performance. By means of 232 samples of project managers from different areas including chemical engineering construction, consulting, real estate and so on, we test the model by applying hierarchical regression, correlation analysis, Bootstrap analysis and other statistical methods. Results of the analyses suggest that perceived cognitive trust of project managers has significant effect on affective commitment, normative commitment and continuance commitment, while perceived affective trust only affects affective commitment and normative commitment significantly with the exception of continuance commitment. Project managers' perceived trust not only has a direct positive effect on project performance, but also has indirect impacts via the influence of affective and normative commitment. As for the mediating effects of organizational commitment, affective commitment makes the most impact, normative commitment comes second and continuance commitment doesn' t have any mediating effect between affective or cognitive trust and project performance. The results also show that project managers' perceived cognitive trust plays a more significant effect on organizational commitment and project performance than their perceived affective trust, for the reason of the special characters of project manager's responsibility. These findings suggest that enterprises should build the trust of project managers' perception, especially the perceived cognitive trust, and take full advantage of affective and normative commitments of project managers in project management; Moreover, more attention should be paid to nurture the perceived affective trust and continuance commitment of project managers from a long-term perspective of enterprise sustainable development.

Key words: perceived trust, organizational commitment, project performance, project manager

孙秀霞, 朱方伟, 宋昊阳. 感知信任与项目绩效:组织承诺的中介作用[J]. , 2016, 28(12): 155-165.

Sun Xiuxia, Zhu Fangwei, Song Haoyang. Perceived Trust and Project Performance: The Mediating Effects of Organizational Commitment[J]. , 2016, 28(12): 155-165.

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