增强还是替代?数字化人力资源管理实施有效性中技术与社会结构耦合机制分析

摘要/Abstract

摘要： 基于调适性结构理论与社会技术理论，采用“技术-关系-制度”分析框架及替代效应视角，探讨了数字化人力资源管理实施有效性的内在机制及其边界条件。通过一项人力资源管理部门-直线经理的配对调查（N=201）及一项两阶段的直线经理问卷调查（N=308），研究发现，人力资源管理数字化通过提升内部服务质量，正向影响直线部门的人力资源管理有效性。同时，人力资源管理数字化、人力资源管理社会化和人力资源管理系统成熟度对内部服务质量呈现三维交互影响。在人力资源管理系统成熟度高且社会化水平低的企业中，人力资源管理数字化对内部服务质量的正向影响更为显著，并且通过内部服务质量对人力资源管理有效性的间接作用也更强。本研究厘清了数字化人力资源管理有效实施的关键影响因素及其耦合机制，为进一步理解人力资源管理数字化转型预期与实际实施效果之间的差距及其成因提供了新视角。

关键词: 人力资源管理数字化, 人力资源管理社会化, 人力资源管理系统成熟度, 调适性结构理论

Abstract: Drawing on adaptive structuration theory and sociotechnical theory, this study examines the relationship between HRM digitalization and the effectiveness of HRM implementation, focusing on the moderating factors that influence this relationship. By considering HRM socialization and HRM system maturity as contextual factors, the research develops a “technology-relationship-institution” framework and constructs a three-way interaction model. Based on data from a paired survey of HR professionals and line managers (N=201) and a two-wave survey of line managers (N=308), the research concludes that HRM digitalization enhances departmental HR effectiveness by improving internal service quality. Furthermore, a three-way interaction is identified among HRM digitalization, HRM socialization, and HRM system maturity, affecting both internal service quality and the indirect impact of HRM digitalization on HR effectiveness. This study highlights the critical factors and coupling mechanisms underlying the effectiveness of digital HRM implementation, providing practical guidance for bridging the gap between digital aspirations and implementation challenges.

Key words: human resource management digitalization, human resource management socialization, human resource management system maturity, adaptive structuration theory

胡洁宇, 蒋建武, 程德俊. 增强还是替代?数字化人力资源管理实施有效性中技术与社会结构耦合机制分析[J]. 管理评论, 2026, 38(9): 156-168.

Hu Jieyu, Jiang Jianwu, Cheng Dejun. Enhancement or Substitution? Analyzing the Coupling Mechanism between Technology and Social Structure in the Effectiveness of Digital HRM Implementation[J]. Management Review, 2026, 38(9): 156-168.

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