管理评论 ›› 2024, Vol. 36 ›› Issue (2): 117-129.

• 市场营销 • 上一篇    下一篇

感知社会流动性对消费者知识付费意愿的影响研究

宋晓兵1, 鲁艺1, 于泽威2   

  1. 1. 大连理工大学经济管理学院, 大连 116024;
    2. 大连理工大学材料科学与工程学院, 大连 116024
  • 收稿日期:2021-11-05 出版日期:2024-02-28 发布日期:2024-03-30
  • 通讯作者: 鲁艺(通讯作者),大连理工大学经济管理学院博士研究生
  • 作者简介:宋晓兵,大连理工大学经济管理学院教授,博士生导师,博士;于泽威,大连理工大学材料科学与工程学院辅导员、助教,硕士。
  • 基金资助:
    国家自然科学基金项目(71972024)。

Research on the Influence of Perceived Social Mobility on Consumers’ Willingness to Pay for Knowledge

Song Xiaobing1, Lu Yi1, Yu Zewei2   

  1. 1. School of Economics and Management, Dalian University of Technology, Dalian 116024;
    2. School of Materials Science and Engineering, Dalian University of Technology, Dalian 116024
  • Received:2021-11-05 Online:2024-02-28 Published:2024-03-30

摘要: 随着互联网知识付费行业内竞争的不断加剧,各大知识付费企业纷纷采取“阶层焦虑”的营销宣传方式去吸引消费者,以期达到促进知识产品销售的目的。那么这种通过触发感知社会流动性来提高消费者知识付费意愿的营销宣传手段是否真的行之有效?本研究综合运用二手数据分析和行为实验的方法探究感知社会流动性对消费者知识付费意愿的影响机理与边界条件。研究结果表明,感知社会流动性会提升消费者的长期目标承诺,并进而对消费者的知识付费意愿产生显著的正向影响;同时,对于高自尊水平的消费者而言,感知社会流动性对知识付费意愿的影响更加显著。

关键词: 知识付费意愿, 感知社会流动性, 社会阶层, 长期目标承诺, 自尊

Abstract: In the era of burgeoning online knowledge monetization and fierce industry competition, a plethora of knowledge-paying platforms have implemented captivating ‘class anxiety’ marketing approaches to drive product sales. Through these innovative propaganda methods, they ignite consumers’ thirst for superior knowledge and foster the inclination to invest in knowledge acquisition by evoking varied perceptions of social mobility. The existing body of research on social mobility in the realm of social psychology has reached a high level of maturity, revealing that variances in perceived social mobility can result in divergent individual behaviors. In the field of marketing, while an increasing number of scholars have explored social mobility as an independent variable, few have specifically examined the integration of perceived social mobility with a specific marketing approach. Consequently, building upon the current landscape of knowledge-paying platforms in marketing, this study sheds light on the influence of perceived social mobility on consumers’ willingness to pay for knowledge which was examined by the methods of second-hand data analysis and behavioral experiments. Study 1 delves into the relationship between variations in consumers’ perceived social mobility and their WTP (willingness to pay) for knowledge through the analysis of secondary data, meanwhile Study 2 replicates and demonstrates the causal effect of perceived social mobility on consumers’ WTP for knowledge. To further unpack the psychological mechanism, Study 3 tests the prediction concerning the mediating role of long-term goal commitment manipulating consumers’ perceived social mobility. Additionally, Study 4 employs another manipulative approach to investigate whether self-esteem functions as a boundary condition for the impact of perceived social mobility on consumers’ willingness to pay for knowledge. The results show that perceived social mobility can improve consumers’ commitment to long-term goals, thus having a significant positive impact on their willingness to pay for knowledge. Furthermore, in comparison to consumers with lower self-esteem, perceived social mobility exerts a more pronounced influence on the willingness to pay for knowledge among consumers who possess a heightened perception of their self-esteem. This research not only offers a valuable reference for knowledge-paying platforms in devising marketing strategies and targeting their markets, but also integrates sociological concepts with marketing, thereby providing a wider theoretical foundation for future research.

Key words: paying for knowledge, perceived social mobility, social stratification, long-term goal commitment, self-esteem