旁观者视角下主管不文明行为影响效应:情绪与认知的双路径研究

摘要/Abstract

摘要： 近年来,基于旁观者视角的职场不文明行为受到了学界越来越广泛的关注。然而,现有关于旁观者后续行为反应的研究大多从"道义公平"的角度展开,而基于旁观者"理性认知"的探讨仍相对较少。本研究基于社会信息加工理论,从旁观者视角探讨了观察到主管不文明行为对员工行为的影响效应。通过对三阶段收集的347份问卷进行数据分析发现:职场焦虑在观察到主管不文明行为与旁观者自我提升行为之间起中介作用,自我关注在观察到主管不文明行为与旁观者逢迎行为之间起中介作用;职场韧性负向调节旁观者职场焦虑,以及观察到主管不文明行为通过员工职场焦虑对自我提升行为的间接影响;职场韧性正向调节旁观者自我关注,以及观察到主管不文明行为通过员工自我关注对员工逢迎行为的间接影响。最后,本文详细讨论了本研究的理论贡献及实践价值。

关键词: 观察到主管不文明行为, 职场焦虑, 自我关注, 职场韧性, 逢迎行为

Abstract: In recent years, researchers have paid more and more attention to workplace incivility from bystanders' perspective. But most of the existing researches are based on the "deontic justice" perspective and few studies investigate the potential "rational cognition" of bystanders. Drawing on social information processing theory, we explore the effect of supervisor incivility from bystanders' perspective. Based on the three-period survey data from 347 employees, we find that workplace anxiety mediates the relationship between observed supervisor incivility and bystander's self-improvement behavior, while self-concern mediates the relationship between observed supervisor incivility and bystander's ingratiation behavior. Workplace resilience negatively moderates the relationship between observed supervisor incivility and bystanders' workplace anxiety, as well as the indirect effects of workplace anxiety. Workplace resilience positively moderates the relationship between observed supervisor incivility and bystanders' self-concern and the indirect effects of self-concern. Finally, we discuss the theoretical contribution and practical implication of this study.

Key words: observed supervisor's incivility, workplace anxiety, self-concern, workplace resilience, ingratiation behavior

占小军, 万漪, 李志成, 李铭泽. 旁观者视角下主管不文明行为影响效应:情绪与认知的双路径研究[J]. 管理评论, 2023, 35(7): 209-220,249.

Zhan Xiaojun, Wan Yi, Li Zhicheng, Li Mingze. The Effect of Supervisor Incivility from the Perspective of Bystander: A Dual Approach Study of Emotion and Cognition[J]. Management Review, 2023, 35(7): 209-220,249.

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