管理评论 ›› 2022, Vol. 34 ›› Issue (12): 227-240.

• 组织行为与人力资源管理 • 上一篇    下一篇

基于扎根理论的员工建言质量研究:内容结构、测量与作用机制

马贵梅1, 马红1, 张旭2, 马冰1, 袁明月1   

  1. 1. 西安工程大学管理学院, 西安 710048;
    2. 西安交通大学管理学院 中国管理问题研究中心, 西安 710049
  • 收稿日期:2021-09-28 出版日期:2022-12-28 发布日期:2023-01-16
  • 通讯作者: 马冰(通讯作者),西安工程大学管理学院副教授,硕士生导师,博士。
  • 作者简介:马贵梅,西安工程大学管理学院副教授,硕士生导师,博士;马红,西安工程大学管理学院硕士研究生;张旭,西安交通大学管理学院中国管理问题研究中心副研究员,硕士生导师,博士;袁明月,西安工程大学管理学院硕士研究生。
  • 基金资助:
    国家自然科学基金青年项目(71802156;72102175;71702144);陕西省创新能力支撑计划(2022KRM146)。

A Research on Voice Quality Based on Grounded Theory: Content Structure, Measurement and Its Mechanism

Ma Guimei1, Ma Hong1, Zhang Xu2, Ma Bing1, Yuan Mingyue1   

  1. 1. School of Management, Xi'an Polytechnic University, Xi'an 710048;
    2. School of Management, Research Center for Chinese Management, Xi'an Jiaotong University, Xi'an 710049
  • Received:2021-09-28 Online:2022-12-28 Published:2023-01-16

摘要: 员工建言行为因对组织的重要性而持续成为理论和实践关注的热点。建言质量是建言作用发挥的关键所在,但现有研究更多聚焦建言数量而忽视了建言质量。本研究首先基于信息质量框架,运用扎根理论探究建言质量的内容结构,提出建言质量包含重要性、准确性和可行性三个维度;接着,通过四个阶段1059份样本完成建言质量的测量量表开发;最后,应用竞争流动理论构建建言质量对个体职业成长的作用机制,基于主管-员工配对样本进行实证检验,结果表明建言质量通过工作自我效能感和领导-成员交换关系影响内在职业成长和外在职业成长。本研究通过界定建言质量的内容和结构、提供可操作化的测量工具以及初步揭示作用机制,推进了建言行为的理论研究和实践应用。

关键词: 建言质量, 内容结构, 量表开发, 扎根理论, 职业成长

Abstract: Employee voice behavior is so important to the organization that it remains the focus of theoretical and practical attention. Quality plays a significant role in the effect of voice behavior. Most of the existing studies focus on voice frequency, but few of them pay attention to voice quality. Based on the framework of information quality, this study first explores the content structure of voice quality by using grounded theory methodology, and points out that voice quality includes three dimensions: importance, accuracy and feasibility. Then, using 1059 samples in four stages, a measurement scale of voice quality is developed. Finally, based on the theory of competitive mobility, this study puts forward the mechanism of voice quality on individual career growth. Using a sample of supervisor-subordinate dyads, this research suggests that voice quality affects internal and external career growth through job self-efficacy and leader-member exchange relationship. This study promotes the theoretical research and practical application of advice behavior by defining the content and structure of advice quality, providing operable measurement tools, and preliminarily revealing the function and mechanism.

Key words: voice quality, content structure, scale development, grounded theory, career growth