心理安全感如何提升员工创造性问题解决能力?被调节的中介作用模型检验

摘要/Abstract

摘要： 问题解决是实现创新的重要前提和基础,是学界对构建创新驱动型组织的一种理论回应和现实探索,比以往任何历史时期显得更为紧迫和关键。创造性问题解决体现了一种整体框架和内在洞察力,围绕工作问题进行澄清、构思、开发与实施可操作性方案的过程。以自我决定理论为上位理论,本文构建一个被调节的中介效应模型,以期系统分析心理因素对创造性问题解决的影响过程与干预情境。运用问卷调查法获得3个时点有效数据,回归结果表明:自我反省在心理安全感对创造性问题解决的影响中起中介作用;创造力自我效能强化自我反省和创造性问题解决之间的关系;创造力自我效能对自我反省也具有调节效应。本文从自我反省的新颖视角解释并检验心理安全感对创造性问题解决影响的传递机制,拓展了创造力自我效能的情境效应并为相关管理实践提供有益启示。

关键词: 心理安全感, 自我反省, 创造力自我效能, 创造性问题解决

Abstract: Creative problem-solving is a necessary premise and an important guarantee for organizations to implement creative activities, but there is plenty of space for further research on how to improve employees’ creative problem-solving based on the psychological factors. Creative problem-solving is based on the overall framework of the problem and the inner insight of the problem, and it is a behavioral process of conceiving and developing potential feasible solutions and implementing creative solutions by clarifying work problems. This paper constructs a moderated mediation model based on the theories of self-determination and transformative learning, aiming to explore how psychological safety influences creative problem-solving. Through the longitudinal data analysis of 254 employees, the results show that: (1) self-reflection partially mediates the relationship between psychological safety and employees’ creative problemsolving; (2) creative self-efficacy moderates the relationship between self-reflection and creative problem-solving; ( 3) creative selfefficacy moderates the mediated relationship between psychological safety and creative problem-solving. This paper explains and tests the mechanism of how psychological safety influences employees’ creative problem-solving from the perspective of self-reflection, enriches the scope of researches on the effectiveness of creative self-efficacy and provides useful enlightenment for relevant management practices.

Key words: psychological safety, self-reflection, creative self-efficacy, creative problem-solving

屠兴勇, 张怡萍, 刘雷洁, 江静. 心理安全感如何提升员工创造性问题解决能力?被调节的中介作用模型检验[J]. 管理评论, 2022, 34(8): 168-179.

Tu Xingyong, Zhang Yiping, Liu Leijie, Jiang Jing. How does Psychological Safety Promote Employees’ Creative Problem-solving? Test of a Moderated Mediation Model[J]. Management Review, 2022, 34(8): 168-179.

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