人力资源系统差异与员工工作绩效的关系研究

摘要/Abstract

摘要： 以往文献发现，同一团队中的成员感知的人力资源（human resource，简称HR）系统存在较大的差异，但鲜有研究探讨HR系统差异对员工的影响。因此，本研究基于社会比较理论的视角，考察HR系统差异对员工工作绩效（任务绩效、公民绩效）的影响，并探讨团队关系冲突的间接效应以及程序公平氛围的调节作用。采用问卷调查了250名员工和48名部门主管，并运用多层分析、有条件的间接效应等方法进行统计检验。研究结果表明：（1）HR系统差异对团队关系冲突有正向影响；（2）团队关系冲突在HR系统差异与员工工作绩效（任务绩效、公民绩效）之间具有间接效应；（3）程序公平氛围对HR系统差异与团队关系冲突之间的关系具有调节作用。当程序公平氛围较低时，HR系统差异对团队关系冲突有正向影响；而当程序公平氛围较高时，两者的关系不显著。（4）程序公平氛围减弱了团队关系冲突在HR系统差异与员工工作绩效（任务绩效、公民绩效）之间所具有的间接效应。

关键词: HR系统差异, 团队关系冲突, 任务绩效, 公民绩效, 程序公平氛围

Abstract: Research has revealed substantial variance in employees’ perception of human resource (HR) systems. However, few of the existing studies have explored how HR systems differentiation affects employee outcomes. This study uses social comparison theory to examine the indirect effect of team relationship conflict, and the moderating role of procedural justice climate in the relationships between HR systems differentiation and employee task performance and citizenship performance. We test the research hypotheses with matched field data collected from 250 employees and 48 department supervisors. The results show that HR systems differentiation positively predicts team relationship conflict. Furthermore, HR systems differentiation indirectly affects employee task performance and citizenship performance via team relationship conflict. Moreover, procedural justice climate moderates the effect of HR systems differentiation on team relationship conflict. To be specific, the association is positive in groups with low procedural justice climate, but non-significant when procedural justice climate is high. Finally, procedural justice climate attenuates the indirect effects of HR systems differentiation on employee task performance and citizenship performance through team relationship conflict.

Key words: HR systems differentiation, team relationship conflict, task performance, citizenship performance, procedural justice climate

张军伟, 张亚军, 崔利刚, 陆露. 人力资源系统差异与员工工作绩效的关系研究[J]. 管理评论, 2022, 34(4): 226-237.

Zhang Junwei, Zhang Yajun, Cui Ligang, Lu Lu. Research on the Relationship between Human Resource Systems Differentiation and Employee Job Performance[J]. Management Review, 2022, 34(4): 226-237.

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