消极情绪对组织公民行为和反生产行为的影响：自我控制视角

摘要/Abstract

摘要：

消极情绪能够在工作中对员工行为产生重要影响。本文以HLM作为工具，采取日记研究法，以自我控制视角在个体内部探讨消极情绪与组织公民行为和反生产行为的关系及在个体之间个体感知（组织支持感和同事支持感）的调节作用。结果表明：消极情绪通过正向影响自我控制资源损耗对组织公民行为产生负向影响，对反生产行为产生正向影响；组织支持感对消极情绪和自我控制资源损耗之间的关系有负向调节作用，且组织支持感在消极情绪通过自我控制资源损耗对组织公民行为和反生产行为间接影响的过程具有被调节的中介作用，但同事支持感的调节作用不显著。研究不仅解释了消极情绪影响员工行为的心理机制，而且为管理者进行情绪管理，营造良好工作氛围提供了参考。

关键词: 消极情绪, 组织公民行为, 反生产行为, 自我控制资源损耗, 个体感知

Abstract:

Negative mood can have important impact on employees' behaviors in the work. From the self-control perspective, this study uses the HLM as a tool and the diary study method to discuss the relationship between negative mood and organizational citizenship behavior(OCB), counterproductive work behavior(CWB), at within-individual, and the regulating effect of individual perception (perceived organizational support(POS) and perceived coworker support(PCS)) at between-individual. Results indicate that:negative mood has a negative effect on the OCB and a positive effect on the CWB by the positive effect on the self-control resource depletion; POS negatively moderates the relationship between negative mood and self-control resource depletion, and POS moderates the indirect effect of negative mood on OCB and CWB through self-control resource depletion, but the regulating effect of PCS is not significant. This research not only explains the psychological mechanism by which the negative mood affects employees' behaviors, but also provides reference for managers to conduct emotional management and create a good working atmosphere.

Key words: negative mood, self-control resource depletion, organizational citizenship behavior, counterproductive work behavior, individual perception

卫武, 黄昌洋, 张琴. 消极情绪对组织公民行为和反生产行为的影响：自我控制视角[J]. , 2019, 31(12): 146-158.

Wei Wu, Huang Changyang, Zhang Qin. The Influence of Negative Mood on Organizational Citizenship Behavior and Counterproductive Work Behavior: A Self-control Perspective[J]. , 2019, 31(12): 146-158.

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