卓越绩效模式如何改善制造业企业的经营绩效？——基于SEM与fsQCA方法

摘要/Abstract

摘要： 卓越绩效模式为组织呈现了一个系统的管理框架，以往研究对卓越绩效模式的实施效果进行了广泛探讨，然而，卓越绩效模式是否对制造业企业的运营管理有积极影响，其如何改善制造业企业的经营绩效仍有待研究。本文以299家获得过政府质量奖的制造业企业为研究对象，通过线下座谈会进行问卷调查和数据收集，运用配对样本t检验、结构方程模型和模糊集定性比较分析进行实证研究。结果显示，首先，卓越绩效模式的实施能够显著提高制造业企业各项过程类活动的达成度和经营绩效水平；其次，领导对战略、战略对顾客与市场及过程管理、顾客与市场对人力资源、人力资源及过程管理对经营绩效均有显著的直接影响，同时测量、分析与改进对其他过程类活动也具有显著的直接影响;最后，对于制造业企业而言，高经营绩效不是由单个过程类活动决定的结果，有六个不同的过程类活动组态可以使制造业企业达成高经营绩效水平。综上所述，本文不仅验证了卓越绩效模式在制造业企业运营管理中的有效性，也为制造业企业改善经营绩效提供了管理启示。

关键词: 卓越绩效模式, 经营绩效, 制造业企业, 质量管理, 质量奖

Abstract: The Performance Excellence Model (PEM) presents a systematic management framework for organizations, and previous studies have extensively explored its effectiveness. However, whether the PEM positively impacts the operational management of manufacturing enterprises and how it improves the business performance of manufacturing enterprises require further exploration. This paper uses 299 manufacturing enterprises that have won government quality awards as the sample and conducts questionnaire survey and data collection through offline symposia. The data are analyzed using paired-samples t-test, structural equation modeling (SEM) and fuzzy-set qualitative comparative analysis (fsQCA). The results show that implementing the PEM can significantly improve the achievement of process activities and the business performance of manufacturing enterprises. Leadership has a significant direct effect on Strategy; Strategy has a significant direct effect on Customer and Market as well as Process Management; Customer and Market have a significant direct effect on Human Resources; Human Resources and Process Management have significant direct effects on Business Performance; Measurement, Analysis and Improvement has a significant direct effect on other process activities. In addition, high business performance of manufacturing enterprises cannot be achieved by any single process activity. We find that there are six different configurations of process activities that can make manufacturing enterprises achieve high business performance. In summary, this study not only validates the effectiveness of the PEM in the operational management of manufacturing enterprises, but also provides managerial insights for manufacturing enterprises to improve their business performance.

Key words: Performance Excellence Model (PEM), business performance, manufacturing enterprises, quality management, quality awards

卢丙杰, 温德成. 卓越绩效模式如何改善制造业企业的经营绩效？——基于SEM与fsQCA方法[J]. 管理评论, 2026, 38(4): 218-228.

Lu Bingjie, Wen Decheng. How does the Performance Excellence Model Improve the Business Performance of Manufacturing Enterprises?—Based on SEM and fsQCA[J]. Management Review, 2026, 38(4): 218-228.

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