污名对零工职场孤独感的多路径影响机制研究：社会融合实践的缓冲效应

摘要/Abstract

摘要： 职场孤独感不但影响员工个体健康，也对组织人力资源的可持续发展至关重要。针对现有文献对零工群体职场孤独感问题的研究缺失，本文基于社会认同理论，探讨了污名对零工职场孤独感的多路径影响机制及社会融合实践的缓冲效应。通过对62个班组的495名零工和62名领导的多时点匹配问卷调查，发现零工感知的污名会破坏零工与正式员工的团队成员交换关系及零工与领导的领导成员交换关系，进而导致零工产生更高的职场孤独感，企业可以通过社会融合实践活动来削弱上述不利影响。本文将污名与职场孤独感的研究相结合，一方面拓展了职场孤独感的研究对象和前因；另一方面挖掘了其中的中介机制，并给出了应对此不利影响的企业人力资源管理举措，为企业解决零工的职场孤独问题提供了启示。

关键词: 污名, 职场孤独感, 零工, 社会认同理论, 社会融合实践

Abstract: Workplace loneliness is crucial to employee health and organizational development. Given the gap in existing literature concerning workplace loneliness among gig workers, this study, drawing on social identity theory, explores the mechanism of stigma’s multi-path influence on gig workers’ workplace loneliness and the moderating effect of social integration practices. Using a multi-wave survey involving 495 gig workers and 62 leaders from 62 teams, the study finds that perceived stigma among gig workers disrupts both their team-member exchange (TMX) with formal employees and their leader-member exchange (LMX), thereby exacerbating workplace loneliness. However, social integration practices can mitigate these negative effects. By integrating research on stigma and workplace loneliness, this study expands the understanding of workplace loneliness to include gig workers and its antecedents. Furthermore, it elucidates the underlying mediating mechanisms and offers practical human resource management strategies to help organizations address workplace loneliness among gig workers.

Key words: stigma, workplace loneliness, gig workers, social identity theory, social integration practice

曹春辉, 丛岳, 董雅楠, 丁玢. 污名对零工职场孤独感的多路径影响机制研究：社会融合实践的缓冲效应[J]. 管理评论, 2025, 37(9): 149-159.

Cao Chunhui, Cong Yue, Dong Yanan, Ding Bin. The Mechanism of Stigma’s Multi-path Influence on Workplace Loneliness of Gig Workers: The Moderating Effect of Social Integration Practice[J]. Management Review, 2025, 37(9): 149-159.

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