“做得越多，越不想听”：管理者决策努力对建言厌恶的促进作用

摘要/Abstract

摘要： 本文以资源保存理论作推理依据，从管理者行为变量入手，探讨决策情境中管理者付出决策努力与建言厌恶指标(规避征询建言与不愿采纳建言)之间的作用关系，并以此为基础构建了“决策努力(权力调节)→虚幻控制感→建言厌恶”的调节中介模型。通过对191名来自多个行业有决策权的管理者进行问卷调研，发现决策努力直接促进了建言厌恶，而经过虚幻控制感中介后，它对建言厌恶也有间接促进作用。这说明，管理者在付出决策努力后，更容易产生虚幻控制感，进而更厌恶建言。同时，发现权力负向调节了决策努力对虚幻控制感的作用，进而弱化了决策努力通过虚幻控制感对建言厌恶的间接促进效应。即相对于高权力者，低权力者在付出决策努力后，会产生更多的虚幻控制感，因而也更厌恶建言。

关键词: 决策努力, 虚幻控制感, 建言厌恶, 建言征询, 建言采纳

Abstract: This paper aims to explain when and why managers are more aversive to seeking and adopting advice. Based on the resource conservation theory, we study the effect of decision-making effort on voice aversion. We propose that decision-making effort promotes voice aversion via the mechanism of illusion of control. Moreover, this relationship is contingent on the power of managers. To examine our theory, we conduct questionnaire surveys among 191 managers and find that managers' decision-making effort is negatively related to voice solicitation and endorsement, which provides support on the promoting effect of decision-making effort on voice aversion. The results also support the mediating effect of illusory control on the relationship between decision-making effort and voice aversion. Finally, power moderates the relationship between decision-making effort and illusion of control such that low-power managers have higher illusion of control after their endeavor in decision-making than high-power managers, which reduces the likelihood of soliciting and endorsing others' advice. The study highlights the need to examine the antecedents of voice aversion from the perspective of managerial decisionmaking effort and furthers the understanding of when and why managers are more aversive to seeking and adopting advice via the role of illusory control and power.

Key words: decision-making effort, illusion of control, voice aversion, voice solicitation, voice endorsement

关涛, 张翔, 陈莹, 吴日源. “做得越多，越不想听”：管理者决策努力对建言厌恶的促进作用[J]. 管理评论, 2025, 37(5): 168-179,205.

Guan Tao, Zhang Xiang, Chen Ying, Wu Riyuan. How Managers' Decision Making Efforts Promote Their Voice Aversion: The Critical Role of Power and Illusion of Control[J]. Management Review, 2025, 37(5): 168-179,205.

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