合作性冲突管理对团队创造力的影响——一个双调节的中介模型

摘要/Abstract

摘要： “和而不同”的中国传统和谐理念促进了团队内合作性冲突管理方式的发展，该类冲突管理方式是否影响团队创造力呢？基于行动学习理论，本研究构建了一个双调节的中介模型，通过对77个团队412份领导及员工问卷数据的实证研究分析，探讨并检验了合作性冲突管理对团队创造力的影响及其作用机理。研究结果表明，合作性冲突管理正向预测团队创造力，团队反思在合作性冲突管理与团队创造力之间起着中介作用；领导者正念和团队任务复杂性能够正向调节合作性冲突管理对团队反思的正向作用，同时显著调节合作性冲突管理经由团队反思对团队创造力的间接效应。研究结果深化了中国本土的团队冲突管理的理论研究，提出领导者正念的重要性，并为组织及领导者通过合作性冲突管理激发团队创造力提供实践启示。

关键词: 合作性冲突管理, 团队反思, 团队创造力, 领导者正念, 任务复杂性

Abstract: The traditional Chinese concept of “harmony but diversity” has promoted the development of cooperative conflict management methods within teams. Does such conflict management method affect team creativity? Based on the action learning theory, this study constructs a dual-moderation mediation model. Through an empirical research and analysis of 412 questionnaires from leaders and employees in 77 teams, it explores and tests the influence of cooperative conflict management on team creativity and the mechanism underlying the influence. The research results indicate that cooperative conflict management positively predicts team creativity, and team reflection plays a mediating role between cooperative conflict management and team creativity. Leader mindfulness and team task complexity can positively moderate the facilitative effect of cooperative conflict management on team reflexivity, while also significantly moderating the indirect effect of cooperative conflict management on team creativity through the mediating mechanism of team reflexivity. The results of this study deepen the theoretical research of team conflict management in China, emphasize the importance of leader mindfulness, and provide practical enlightenment for organizations and leaders to stimulate team creativity through cooperative conflict management.

Key words: cooperative conflict management, team reflexivity, team creativity, leader mindfulness, task complexity

沈莉, 吴雪珍. 合作性冲突管理对团队创造力的影响——一个双调节的中介模型[J]. 管理评论, 2025, 37(3): 177-189.

Shen Li, Wu Xuezhen. The Impact of Cooperative Conflict Management on Team Creativity: A Dual Moderated Mediation Model[J]. Management Review, 2025, 37(3): 177-189.

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