用户介入对装备制造企业服务创新绩效的影响研究——知识共创的中介效应与网络能力的调节效应

摘要/Abstract

摘要： 用户是服务创新的重要参与者和协作者。在以往用户行为与服务创新绩效关系研究的基础上，将用户介入这一心理感知状态引入装备制造企业服务创新绩效影响因素的研究框架中，选取知识共创作为中介变量、网络能力作为调节变量，运用结构方程模型、层级回归分析及Bootstrap方法，探究用户介入对服务创新绩效的影响机理。研究发现，用户介入对装备制造企业服务创新绩效具有显著正向影响。联盟型知识共创和嵌入型知识共创均在用户介入与服务创新绩效间起中介作用，但中介机制不同。网络能力不仅对用户介入与服务创新绩效间关系具有正向调节作用，并且能够正向调节联盟型知识共创在用户介入与服务创新绩效间的中介作用。研究结论以期为装备制造企业服务创新提供实践依据。

关键词: 用户介入, 服务创新绩效, 装备制造企业, 知识共创, 网络能力

Abstract: Users are important participants and collaborators of service innovation. Based on the previous researches on the relationship between user behavior and service innovation performance, this study introduces the user intervention into the research framework of the factors affecting the service innovation performance of equipment manufacturers. With knowledge co-creation as mediator and network capability as moderator, structural equation model, hierarchical regressions and bootstrapping method are employed to explore the mechanism of how user intervention influences service innovation performance. The study finds that, firstly, user intervention has a significant positive impact on the service innovation performance of equipment manufacturing enterprises. Secondly, both alliance-based knowledge co-creation and embedded knowledge co-creation positively mediate the relationship between user intervention and service innovation performance, but their mediating mechanism are different. Thirdly, network capability has a positive moderating effect between user intervention and service innovation performance, and also enhances the mediating effects of alliance-based knowledge co-creation, that is, there exists a moderated mediation. The conclusion provides a practical basis for service innovation of equipment manufacturers.

Key words: user intervention, service innovation performance, equipment manufacturing enterprise, knowledge co-creation, network capability

周凌玥, 綦良群, 徐莹莹. 用户介入对装备制造企业服务创新绩效的影响研究——知识共创的中介效应与网络能力的调节效应[J]. 管理评论, 2022, 34(4): 119-130.

Zhou Lingyue, Qi Liangqun, Xu Yingying. Research on the Impact of User Intervention on Service Innovation Performance of Equipment Manufacturing Enterprises ——The Mediating Effect of Knowledge Co-Creation and the Moderating Effect of Network Ability[J]. Management Review, 2022, 34(4): 119-130.

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