职场八卦能带来员工创新吗？工作繁荣与感知上级信任的作用

摘要/Abstract

摘要： 职场八卦普遍存在于各类组织中。现有研究主要针对职场负面八卦展开研究,忽略了职场正面八卦的积极作用。本研究结合了资源保存理论和积极情绪的拓展—建构理论,探究职场负面八卦与职场正面八卦对员工创新行为的影响机制及边界条件。通过一项两个时间点的时间滞后研究设计,本研究获取了来自某国有商业银行的241份有效的上-下级配对样本,结果表明:(1)职场负面八卦通过削弱工作繁荣负向影响员工创新,职场正面八卦通过增强工作繁荣正向影响员工创新。(2)感知上级信任对职场负面八卦与工作繁荣的作用关系具有调节作用:当员工感知到的上级信任水平较低时,职场负面八卦对工作繁荣的负向影响更强;感知上级信任对职场正面八卦与工作繁荣的作用关系具有调节作用:当员工感知到的上级信任水平较低时,职场正面八卦对工作繁荣的正向影响更强。(3)感知上级信任进一步调节职场负面八卦通过工作繁荣对员工创新的间接影响:当员工感知到的上级信任水平较低时,职场负面八卦通过工作繁荣对员工创新的负向效应相对较强;感知上级信任进一步调节职场正面八卦通过工作繁荣对员工创新的间接影响:当员工感知到的上级信任水平较低时,职场正面八卦通过工作繁荣对员工创新的正向效应相对较强。上述结果能启发管理者如何正确地辅导员工应对职场八卦,实现对职场八卦的有效引导。

关键词: 职场负面八卦, 职场正面八卦, 工作繁荣, 感知上级信任, 员工创新行为

Abstract: Workplace gossips widely exist in organizations. Unlike the existing researches that focus mainly on negative workplace gossips without regard tos the positive positive role of possitive workplace gossips, this study uses the conservation of resources theory and the broaden-and-build theory of positive emotions to examine the mechanism of how negative and positive workplace gossips influence employees’ innovative behavior as well as the relevant boundary conditions. Through a two-wave research design, we obtain a valid sample of 241 employee-supervisor dyads from a state-owned commercial bank. The results show that: (1) Negative workplace gossips negatively influence employees’ innovative behavior by reducing thriving at work, while positive workplace gossips positively influence employees’ innovative behavior by enhancing thriving at work. (2) Feeling trusted by supervisors moderates the negative effect of negative workplace gossips on thriving at work. When employees feel lower trust from supervisors, the negative effect of negative workplace gossip on thriving at work will be stronger. Feeling trusted by supervisors moderates the positive effect of positive workplace gossip on thriving at work. When employees feel lower trust from supervisors, the positive effect of positive workplace gossip on thriving at work will be stronger. (3) Feeling trusted by supervisors further moderates the indirect effect of negative workplace gossip on employee innovative behavior via thriving at work, when employees feel lower trust from supervisors, the negative effect of negative workplace gossip on employee innovative behavior via thriving at work is relatively strong. Feeling trusted by supervisors further moderates the indirect effect of positive workplace gossip on employee innovative behavior via thriving at work, when employees feel lower trust from supervisors, the positive effect of positive workplace gossip on employee innovative behavior via thriving at work is relatively strong.

Key words: negative workplace gossips, positive workplace gossips, thriving at work, feeling trusted by supervisors, employees’ innovative behavior

曲如杰, 朱博琪, 刘晔. 职场八卦能带来员工创新吗？工作繁荣与感知上级信任的作用[J]. 管理评论, 2022, 34(10): 180-190.

Qu Rujie, Zhu Boqi, Liu Ye. Can Workplace Gossip Lead to Employee Innovation? The Role of Thriving at Work and Feeling Trusted by Supervisors[J]. Management Review, 2022, 34(10): 180-190.

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