基于流程再造的医院门诊流程优化研究

›› 2017, Vol. 29 ›› Issue (2): 191-200.

基于流程再造的医院门诊流程优化研究

安立超¹, 刘晓允^1,2, 秦岭², 魏鹍², 侯玉梅^1,2

1. 燕山大学经济管理学院, 秦皇岛 066004;
2. 秦皇岛市第一医院博士后创新实践基地, 秦皇岛 066003

收稿日期:2014-11-28 出版日期:2017-02-28 发布日期:2017-03-16
通讯作者: 侯玉梅(通讯作者),燕山大学经济管理学院教授,博士生导师,博士,秦皇岛市第一医院博士后创新实践基地特聘研究员。
作者简介:安立超,燕山大学经济管理学院,硕士;刘晓允,燕山大学经济管理学院硕士研究生;秦岭,秦皇岛市第一医院人事科科长,高级政工师,硕士;魏鹍,秦皇岛市第一医院党委书记,教授,硕士生导师,硕士。
基金资助:
国家自然科学基金面上项目（71071134；71202114）；河北省自然科学基金面上项目（G2013203169）；河北省高层次人才资助项目（C201400157）；京津冀医疗一体化及协同创新管理的激励机制研究（15456129）。

Research on the Optimization of the Outpatient Service Process of a Hospital Based on the Process Reengineering

An Lichao¹, Liu Xiaoyun^1,2, Qin Ling², Wei Kun², Hou Yumei^1,2

1. College of Business and Economics, Yanshan University, Qinhuangdao 066004;
2. The First Hospital Postdoctoral Innovation Practice Base, First Hospital, Qinhuangdao 066003

Received:2014-11-28 Online:2017-02-28 Published:2017-03-16

摘要/Abstract

摘要： 本文对我国典型的三级甲等医院的概况及门诊流程的现状进行了调研，用流程再造方法对于病人的门诊业务流程进行了分析，揭示了该医院病人就诊时存在的问题。最后，基于流程再造理论，综合运用流程优化方法和信息技术手段，对医院门诊流程进行优化，也提出了该医院管理方面的问题，并给出改善建议。

关键词: 流程再造, 门诊, 流程优化

Abstract: This paper investigates the basic conditions and the present situation of the outpatient service process of typical third-grade and class-A hospitals in China. In order to analyze the hospital's outpatient service process and reveal the existence of the hospital patient problems, process reengineering methods are made use of. According to the process reengineering theory and methodology, the process optimization methods and information technology means are used to optimize the hospital outpatient service process. This paper also points out the hospitals' management problems, and proposes solutions to these problems.

Key words: process reengineering, outpatient service, process optimization

安立超, 刘晓允, 秦岭, 魏鹍, 侯玉梅. 基于流程再造的医院门诊流程优化研究[J]. , 2017, 29(2): 191-200.

An Lichao, Liu Xiaoyun, Qin Ling, Wei Kun, Hou Yumei. Research on the Optimization of the Outpatient Service Process of a Hospital Based on the Process Reengineering[J]. , 2017, 29(2): 191-200.

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