心理契约破裂与顾客不文明行为:基于自控视角
占小军, 曹元坤, 李志成
A Research into the Effects of Psychological Contract Breach on Customer Incivility:From the Perspective of Self-control
Zhan Xiaojun, Cao Yuankun, Li Zhicheng
管理评论 . 2017, (10): 132 -142 .